Contract Business Analyst - Microsoft Dynamics CRM implementation - 6-12 months: The business systems analyst will support a discovery and implementation project for a new CRM system.
This will include requirements gathering, analysis, design, specification, testing, implementation, documentation; business process redesign, data cleaning and migration, recording consent, business rules, solution architecture, customer journey, and IT/Digital integration.
The analyst will work closely with stakeholders, the supplier, IT and Digital teams and the CRM project manager.
The vision is for a CRM system to support the organisation across key areas of supporter-facing activity through: more effective and efficient ways of working, more effective targeting of supporters, provision of high-quality analysis and insight, and enabling staff to handle daily duties efficiently and effectively.
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