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Customer Relationship Manager – software

Location: Hertfordshire
Term: Permanent
Salary: £55k
Reference No: armscrm

Why not join a highly skilled and collaborative company to see what you can achieve?
We currently have a new, exciting opportunity due to expansion and are looking for someone to join us on a full time, permanent basis.
The Role
•To act as the primary point of contact for the client, post implementation and launch
•Assume responsibility for client queries and issue escalation
•Host client training sessions for recruiters
•Create long-term customer relationships
•Participate in business development, give demonstrations and represent the coompany at events
•Conduct Quarterly reviews with clients
•Working closely with clients to provide feedback to internal product management and development teams
•Identify risks and collaborate with internal teams to minimise issues
•Responsibility to provide guidance and identify potential client up sell opportunities
•Regularly prepare and educate customers on new features and releases
•Monitor and identify adoption and utilisation trends, provide recommendations based on risk and client’s business needs
•Development of reference accounts
•Driving high customer satisfaction
•Influence product evolution and company strategy
•Drive adoption of solution and identify product evolvment opportunities via high value relationships with clients
•Responsible for maintaining a high level of client satisfaction by being a liaison between clients and internal operations

Experience
•At least two to three years’ of professional experience
•Excellent interpersonal skills
•Able to work largely independently
•Demonstrated experience in systems implementation or client facing relationship experience
•Industry experience is desired

Benefits
•Competitive salary, gym membership,
•Health insurance, Pension
•Flexible working options
•Scope to develop your career in a variety of directions 

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