Data Manager (remote / wfh & London HQ hybrid working model) - 12 month Fixed Term Contract: Charity / Not-for-Profit industry experience required. The Data Strategy team is delivering several new system implementations including a new CRM and data reporting functionalities. This role will support the decision-making processes across projects, bringing system, data management and sector expertise to ensuring the right decisions are made to maximise the benefits of the new technologies and our integrated data. The ideal candidate for Data Manager (remote / wfh & London HQ hybrid working model): You are an experienced data professional having managed a complex CRM within a dynamic, fast-paced charity or not-for-profit environment. You are skilled at negotiating and influencing colleagues with varying levels of technical understanding and are able to simply explain technical topics in clear and accurate ways. You can work closely with developers and data engineers to define and refine user stories based on business-focused requirements and can ensure that technical solutions will address the underlying business need, balancing the risk appetite of the organisation against the opportunities to drive improvements and increase reach and income generation. Contractual information for Data Manager (remote / wfh & London HQ hybrid working model):  Contract type: 12 month fixed term contract  Hours: 35 hours a week  Pay range: £41,792 - 46,435 (if willing to work out of London HQ e.g. 1 day per week) or £38,674 - 43,317 (if Home-based) Job introduction for Data Manager (remote / wfh & London HQ hybrid working model): Role description for Data Manager (remote / wfh & London HQ hybrid working model): You will support system implementation and process development through careful assessment of requirements, existing process, native system functionality and config/custom options to make clear recommendations. You’ll work with Product Owners across the business to understand the implications of technical Data Management decisions and guide them in making the right choices for their teams, divisions and the wider organisation. You’ll feed into charity-wide policy and decision-making with your expertise in not-for-profit data and Data Management. What we can offer you for Data Manager (remote / wfh & London HQ hybrid working model): • Generous annual leave starting at 25 days plus bank holidays • Generous pension provision, life assurance and permanent health insurance • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) • Early finish Friday and flexible working • Discounts on gym membership • Employee assistance programme to give you support on any issues that come up in life • Annual Season ticket loan (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term) • Cycle to work scheme (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term) • Very active social scene including sport teams, gardening and other activities

Business Intelligence Analyst – hybrid remote & London HQ (SE1) working model. The Business Intelligence Analyst is a new role and will be the business intelligence expert in the team. You will be responsible not only for the design and production of reports and dashboards that will deliver genuine business insight, but also for supporting the ongoing development and implementation of our client’s management information strategy. You will be joining at an exciting time for the team, as they drive forward the implementation of a bold and ambitious roadmap for business systems which together will support the operational delivery of their charitable objectives as well as generating the business information which drives their decision making. Experience, skills and knowledge: • Experience in a similar role (essential). • Demonstrable knowledge and track record of learning multiple systems and datasets, then utilising that data to produce impactful business intelligence solutions (essential). • Experience of advanced use of a BI reporting tool (essential) • Experience with identifying and managing the impact of data quality issues on business intelligence solutions (essential). • Approachable to end users and able to clearly explain the uses of business intelligence solutions (essential). • Creative and with design flair – able to design dashboards and reports which are intuitive and easy to use (essential). • Committed to agile principles (essential). • Experience using Tableau and Salesforce (desirable). • Experience of working to agile principles, especially Scrum (desirable). Key responsibilities: • Build customised, usable dashboards and reports in different systems (principally Salesforce and Tableau) that explicitly support decision making by providing information that answers key business questions. • Learn and fully understand the data landscape of the Foundation’s Business Systems. • Understand the end-to-end life cycle of our data to effectively review and validate the data within it. • Actively participate in and contribute to architecture/design discussions and decisions. • Support the creation, development and implementation of the management information strategy. • Gather end user reporting and dashboard requirements. • Support users with the navigation and interpretation of dashboards, including devising one-off or ongoing training where appropriate. • Take responsibility of the maintenance and support of Business Intelligence solutions, including the logging, tracking and ultimate resolution of user support requests. • Provide a consistent and approachable point of contact for users and other stakeholders. • Create system documentation relevant for business intelligence. • Proactively identify opportunities for system improvement and business intelligence enhancements.

Network Engineer – Cisco: The position requires an individual with strong hands-on experience of Cisco routing, switching and wireless, and who is keen to develop these skills and work towards networking qualifications. You will join an existing team including IT and Network specialists giving you exposure to the bigger picture of the projects you work on. Our Client transport quality video in real time over IP networks for onward delivery and as such the availability and performance requirements of their networks are very high. Accordingly, you will grow your skillset and experience with many technologies and products such as: EIGRP, OSPF, IPSEC, VPN, Cisco ASA, Palo Alto firewalls, multicast, BGP, Cisco 6500/6807 Switches, Cisco 38XX and 39XX Switches, multi-layer switching, QoS, wireless, ISE, and many more. Job description: - Core architecture management for a network that is intended to be carrier grade - Managing, operating and improving the multisite network for transport of services, as well as the internal campus network - Customer networking solutions across multiple sites and remote access solutions. - Network security and firewalls in a rapidly changing environment. - Creating and maintaining network documentation Desirable qualifications and skills requirements: - Technical degree - Cisco certification CCNP or working towards CCNP - Experience of the day to day support of a multi-site enterprise grade campus network, any network design experience would be advantageous. - Network security appliances (Palo Alto/Cisco ASA). - Experience with Carrier grade routing and switching, including OSPF, EIGRP and multihomed internet access with BGP - Any background in provisioning private circuits\working with Telco’s\KMZ’s and within a datacenter (Cross connects etc.) - An enthusiastic and self-motivated approach to work, able to work as part of a team, as an individual and under pressure. - Good troubleshooting skills, attention to detail and capable of suggesting improvements - A good communicator and the ability to deliver good quality presentations and documentation including complex Visio diagrams. - Able to see past problems and consistently deliver solutions. - Able to work with our customers in a commercially aware manner. The position is based at their site in Central London The normal working hours are 09:00 to 17:30, Monday to Friday, but additional hours may be required on occasion. Benefits include on-call allowance, annual bonus, private medical insurance, life insurance and pension.

Senior Web Analyst sought by award-winning client (Hybrid Working: a mixture of remote and office working available to suit) to take a Lead role in a fast paced, exciting and data driven environment. This is a full-time, permanent role within an expanding team dedicated to providing high-quality, industry-leading solutions to facilitate the growth ambitions of the business. This is a fantastic opportunity to join a multi-skilled team with a proven success rate at a crucial point as it revamps its mobile and web capabilities. Senior Web Analyst: you will hold the following key skills: - Experience with web analytics tools such as Google Analytics and Content Square - Proven commercial experience in a similar role - Excel - Experience with e-commerce websites - Commercially focused approach - MySQL/SQL Server - Tableau - Experience working on high traffic websites - Experience in A/B testing “Our newest Senior Web Analyst will be assisting in A/B testing and the continuous improvement of tactical and strategic websites. This is an opportunity for a talented and analytical individual experienced in working with commercial e-commerce websites to join a company in the midst of an exciting phase of growth and change. The business is embarking on a concerted effort to improve the experience it gives to its customers through its various platforms. This role is pivotal in delivering the step-change in aesthetics and usability that will serve our commercial objectives.”

Agile Coach (hybrid remote / HQ working model): To act as coach and mentor, responsible for guiding the team’s use of agile methodology and providing employees with feedback and means of improvement. A rewarding position for an experienced and technically motivated Agile Coach to take the reins within a passionate team and witness your input in an award-winning, successful department. You will guide our Client’s cross-functional development teams in agile ways of working, implementing this methodology across their entire department, acting as the ‘go-to’. Success in this role includes: - Enabling development squads to be autonomous and business value driven while maintaining high levels of development standards - Coach/Mentor individuals and teams in agile principles to ensure value is continuously delivered to production environments - Be seen as an authority on existing/emerging agile trends and be able to confidently articulate the benefits to development teams As Agile Coach, you will report directly to their Head of Development and will have the following key skills: - Minimum 2 years' experience as a scrum master, agile coach or similar - Experience of allowing an intrinsically motivated culture to develop amongst development teams - Able to enhance business understanding of agile values and principles - Able to facilitate a scrum team using a servant leadership style - Relentless approach to continuous improvement of both processes and individuals - Results driven and open to learning opportunities - Good knowledge of popular agile frameworks (Kanban/XP/Lean) and how best to utilise the values and tools - Good communication skills both with technology and business-based individuals - Strong collaborative problem solver Hybrid Working: They support hybrid-working across the business with a mixture or remote and office working available and will be discussed at interview. The working hours for this position are 37.5 per week to be worked Monday - Friday, 9am - 5.30pm.

Business Intelligence Developer (Hybrid remote / HQ working model to suit) - My client are seeking a passionate and technically talented Business Intelligence Developer to join their data-driven business making daily decisions in a test and learn culture. They are now turning their attention to developing their data science capability, investing in an updated analytics platform to enable self-serve and advanced analytics across their brand.   The ideal candidate will be someone with significant experience in a relevant BI Development position, using the Microsoft BI Stack as well as having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term. They are looking for someone with proven experience in complex ETL as well as someone with a wider passion for the industry and someone who relishes a challenge, shows enthusiasm and has a passion for data. Snowflake experience will be highly desirable. Key Responsibilities:          As their newest BI Developer you will be responsible for working with the Data, Tech and Testing team as well as their wider cross-functional squads to help the business to achieve its strategic goals. This will include managing business data and building reporting tools to help to meet business requirements.   Essential to have:

• Microsoft BI Stack specialist
• Expert level t-SQL and SSIS
• Strong general SQL server knowledge
• Strong data analysis skills
• Performance tuning of t-SQL and SSIS
• At least 3 years SQL Server data warehousing development experience.
• Solid understanding of data warehouse design principles including Kimball, ODS and Staging.

Our award-winning Client seek a passionate, innovative Head of Product to lead a digital team responsible for their award-winning web and mobile applications across multiple brands and affiliates. As Head of Product, you will have responsibility for establishing and delivering the department strategy, and day to day running of product squads, focusing on customer and owner experience to drive value to both the end-user and the business. You will have full responsibility over each squad, which is comprised of product owners, designers, developers, researchers, and analysts. As Head of Product, you will be responsible for the following areas: - Taking the business objectives and translating into product strategy - Using department strategy to develop and build software development roadmaps, and be accountable to the delivery of those - Implementing ideas and suggestions quickly and efficiently as part of a fast-moving programme of changes - Communicate progress of roadmaps to key people in the business, being able to put data-driven value to each piece of work - Establish and run a project lead approach within an agile environment   As Head of Product, you will hold the following key skills: Essential Experience: - Experience reporting and presenting to an executive level - Experience of organising and delivering large software development projects in an agile environment - Proven experience of agile methodologies - Ability to demonstrate the commercial benefits to a project - Understanding of Agile methodologies in a fast paced and collaborative team environment. - Working collaboratively in a team environment. - Strong communicator who can tell a compelling story, including a solid rational behind all decisions and thinking - Experience managing both people and projects, providing support and development opportunities as needed. Desirable Experience: - Experience working on large e-commerce websites. - Experience taking a data-driven approach to decision making. - Understanding of A/B testing methodologies   Benefits:           25 days’ holiday         An additional day off during the week of your Birthday         Annual bonus scheme         Staff pension         Private Medical         Death in Service payment         Subsidised park and ride passes         Enhanced Maternity and Paternity pay         Long service awards - cash payments and increases in holiday allowances         Staff discount on company products         Free worldwide travel insurance (including family members)         Wellness extras

Senior Salesforce Administrator: Our charity client are looking for a Senior Salesforce Administrator who will be a key member of our multi-disciplinary team working to agile principles (Scrum) and who will support the team and a diverse group of product owners and other partners in all aspects of Salesforce development and administration.   The Senior Salesforce Administrator is our Salesforce technical lead and will be key to the successful delivery of our Salesforce development plans, including sprint estimation, technical design and build, and end-to-end implementation. The role reports to a hands-on Business Systems Manager and will work alongside an experienced Business Process Analyst and a Systems Accountant, with the support of a Salesforce Administrator.   You will be joining at an exciting time for the team, as we drive forward the implementation of a bold and extensive roadmap for Salesforce and the other business systems which together support the operational delivery of our charitable objectives as well as generating the business information which drives our decision making. We are intrinsically enterprising, collaborative and delivery-minded and this role offers a great opportunity to get involved in some really interesting projects and create impact. As well as your strong technical expertise and commitment to agile principles, we want you to bring forward plenty of great ideas, enthusiasm, and a willingness to roll up your sleeves and work at pace. In return we will give you all the support that you need as well as scope to make your own choices and try things out.   Reporting to: Business Systems Manager   Key responsibilities  

• Build customised, usable solutions in Salesforce that support user needs, business requirements and processes.
• Manage processes for enhanced usability and efficiency, including (but not limited to) process builder, workflow rules, formula fields, approval and escalation rules, configuration of user setup, profiles and roles, customisation of objects, fields, record types, page layouts and validations.
• Actively participate in and contribute to architecture/design discussions and decisions.
• With the assistance of the Salesforce Administrator, be responsible for daily administration and user support, including the logging, tracking and ultimate resolution of user support requests.
• Provide technical mentorship to the Salesforce Administrator.
• Devise and create system documentation, including processes, policies and application configuration.
• Devise and provide appropriate one-off and on-going training to users.
• Proactively identify opportunities for system improvement, process automation, efficiency gains and business intelligence enhancements.
• Provide a consistent and approachable point of contact for users and other stakeholders.

  Experience, skills, and knowledge  

• Experience in a similar role or as a Salesforce Administrator who is now ready to step-up (essential)
• Demonstrable knowledge and track record of customization and maintenance of Salesforce, including process builder, flows, workflows, assignment rules, validation rules, role hierarchy, profiles and sharing (essential)
• Committed to agile principles (essential)
• Creative and with design flair – able to design user interfaces and page layouts which are intuitive and easy to use (essential)
• Salesforce Certified Administrator (essential) or Salesforce Advanced Administrator (desirable)
• Experience with third-party applications such as Conga, Form Assembly and DocuSign (desirable)
• Experience of working to agile principles, especially Scrum (desirable)
• Advanced Microsoft Excel/data handling skills (desirable)

Service Desk Manager (100% remote option) FTC: At the heart of our charity Client’s strategy lies the need to drive changes within the IT department to support the transition to a new technology stack to deliver their data strategy, and to enhance the way they support new and current information systems. Location: London HQ, hybrid or 100% remote to suit Contract Type: Fixed Term Contract - 6 months Hours: 35 hours per week Pay range: To £46,000 (pro rata) if delivered in London and to £43,000 if performed remotely. Fundamental to this process is developing better ways of working to improve support of their systems, used for fundraising, memberships management and supporter activities. This is an exciting opportunity for an experienced Service Delivery Manager to design services that deliver optimum value to customers by facilitating faster ticket turnaround, SLA’s, transparency of ticket status and self-service options. Service Desk Manager - Role description: This is a 6-month fixed term role to come in and influence how service is delivered in a busy IT Dept. Working closely with their IT and business teams, you will review, provide recommendations, and implement a new service desk, supporting processes and reporting to help them become more effective as an organisation. Service Desk Manager - The ideal candidate: You are an experienced Service Desk Delivery manager with excellent people skills, able to bring staff with you on a programme of process, systems, and cultural change. You are confident with improving service desk processes within an application support environment, simplifying complex dependencies to help the team become more effective. You have implemented and configured service desk systems; identifying and managing risk mitigation tactics to facilitate delivery. You are confident at using ITIL and Continuous improvement frameworks for increasing the quality-of-service delivery, and are experienced with Agile project delivery frameworks. Service Desk Manager - Responsibilities: • Implement a support ticketing and delivery tool that improves efficiency of the IT Support team and provides self-service and knowledge management capabilities. • Implement monitoring and controls that lead to escalations, problem resolution and clearer management reports to improve team efficiency. • Implementing a “Voice of the Customer” process to identify areas of success and areas of improvement. Service Desk Manager - Experience expected: • Proven experience of managing and / or delivering services into a, busy IT Support Desk using ITIL processes. • Experience of introducing an IT continuous improvements cycle. • Manage conflicting priorities effectively and putting in place processes to assist team with these. • Manage delivery using multiple levels of internal support (up to third line support) and third-party support. • Configure a support desk for an IM department with customer portals, department dashboards and overarching executive reporting. Service Desk Manager - Preferred qualifications: • ITIL Foundations • ITIL Service management is preferred or equivalent experience • Outstanding communication and inter-personal skills with the ability to clearly communicate with senior management and the board • High-level of IT literacy • Project Management qualifications with AGILE Service Desk Manager - What they can offer you: • Generous annual leave starting at 25 days plus bank holidays • Generous pension provision, life assurance and permanent health insurance • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) • *Early finish Friday and flexible working • Discounts on gym membership • Employee assistance programme to give you support on any issues that come up in life

If you are interested in a well-funded, start-up culture you could be the ideal candidate to really move their Greenfield roadmap forward at pace. They are looking for top talent to join their newly formed Digital Technology team, based in a NW London HQ. The position is open to an A-team player who wants to drive and excel at the forefront of Data, Digital and Technology! The dedicated internal Salesforce resource, you will act as the champion for Salesforce within the business, driving adoption. You will need to have both a strong technical background (administration and configuration - Apex / Sales Cloud / Service Cloud / Marketing Cloud / FinancialForce) and business facing skills - able to liaise with senior level executives to ensure successful delivery. This is a key element of their digital transformation and this represents a great opportunity to get in at the early stages of implementation, thus being pivotal to the future success of the ERP programme of works. Role: Salesforce Administrator / Subject Matter Expert Location: Remote & North West London Salary: £60,000-70,000 + benefits You will offer: • Graduate level education • Min 3+ years Salesforce experience (ideally incl Apex) • Cloud experience • Excellent communication skills – confident liaising with C-suite staff • Any / all exposure (highly desirable) to FinancialForce, Sales Cloud Lightning, Service Cloud, Marketing Cloud, Einstein A driven “finisher”, quick learner, focused but adaptable, thrives in fast-moving, challenging environments, good comms., team player but can work independently, you will be able to demonstrate an up-to-date portfolio of work and show us your skill. They are looking for individuals who are passionate and love what they do, and look to continually improve, whilst mentoring others to do the same. You will love tech as much as they do! All roles here are hands-on and candidates should be highly motivated individuals who thrive in a fast moving environment and possess a can-do attitude.