Product Owner – Data Analytics and Business Intelligence: Our client are looking for an experienced Product Owner in their data analytics function. The successful candidate will have demonstrable experience working as the interface between client stakeholders and the solution technical delivery team. As a Product Owner – Data Analytics & Business Intelligence, you will work closely with, and manage the client project relationship to own, capture and understand their data and reporting requirements. You will also liaise with our client’s in-house analytics technical delivery teams in the design and development process of cloud data warehouse and IoT analytics solutions. Liaising with clients and working as a partnership is a key part of the role and therefore excellent client facing skills will be required. You will also naturally have a passion for product development, ideally in business intelligence and data analytics, keeping up to date with the latest technologies and methodologies, whilst inspiring others in the team to continually improve. Experience and skills Ideally, they are looking for someone with experience in the areas detailed below. Don’t worry if you cannot tick every box, attitude and willingness to learn are equally important: • Working with business stakeholders to understand, capture, and refine their data and reporting requirements. • Lead the project lifecycle and be at the very core of the product roadmap, with the aim of delivering industry leading data analytics solutions that meet our clients’ needs. • Produce, manage and own artefacts in Jira (e.g., user stories, requirements documents, wireframes) consumable by the technical delivery team to manage the solution development process. • Work closely with the technical delivery team as the subject matter expert for the client data and reporting requirements. Involved in data modelling, reporting and infrastructure discussions. • Facilitate requirements prioritisation sessions with the client and technical delivery team. • Experience working to agile delivery methodologies. • Own and manage the backlog including prioritisation. • Ensure relevant documentation is kept up to date. • Provide client stakeholders with progress updates, plans and metrics. • Support the technical delivery teams to enable them to successfully deliver the backlog. • Be able to present the requirements and delivered features back to key client stakeholders. • Have a strong interest and prior experience in cloud data analytics solutions. Why work for them? You spend a lot of time working, it should be enjoyable not a chore. They will ensure that from a work perspective you are kept interested and challenged daily, as well as investing in your development and ensuring we help you reach your career goals. They believe all their consultants should have a voice, with open communication encouraged to help ensure they are continuously improving. It goes without saying, they offer a great benefits package as well, including: • Competitive Salary. • Enhanced Holiday Allowance. • Flexible Working. • Private Healthcare • Enhanced Pension Scheme. • Cycle to Work Scheme.

E-commerce Business Analyst (hybrid REMOTE model) - 6 months - Outside IR35: Working as a key part of a multi-skilled team responsible for optimising the company online browsing experience, ensuring the best experience possible and achieving the maximum conversion from web session to purchase. The team has been the focal point for a significant amount of time, focus and investment in recent years, recognising the sheer importance of development in this area and its effect on business success. As their newest Business Analyst, you will have the following key skills: Business Analyst - Essential Experience: • Experience of delivering process improvement (ideally around UX) using methodologies such as LEAN and Six Sigma. • Improvement focussed within an Agile environment. • Ability to facilitate and co-ordinate workshops for process mapping, problem solving and gathering business/user requirements. • Proficiency in using mapping software. • Confident communicator at all levels of the business. Business Analyst - Desirable Experience: • Cost benefit analysis. • Understanding of databases, networks, and technology. • Understanding of A/B testing. • Commercial business awareness / experience and an understanding of the potential -commercial impact of decisions and website adjustments. • Experience of working on large projects • Experience of working within different business areas such as Product, Tech, Commercial, Operations. Please note: The working hours for this Business Analyst position will be 37.5 per week to be worked Monday - Friday. Hybrid-working is available with this position, allowing a mix of remote and office (c2 days per week) available to suit most candidate circumstances.

Business Analyst / Operations Performance Analyst (mainly work from home / wfh / remote) – Process & Implementation - a challenging, rewarding vacancy for an experienced Analyst, reporting to the Operations Performance Manager. Working within a cross functional team in the Operations department, the Operations Performance Analyst is a key strategic role aimed at delivering an improved level of performance across the business.   The individual must excel at managing and manipulating data and will use this to drive execution through, maintenance of business systems, improvement initiatives, projects and business reporting.   The role would suit a flexible individual who is a proactive and natural problem solver, resourceful enough to find the answers without waiting for them to arrive and above all strives to challenge the norm.   Skills:  

• Highly adept with Excel and all Microsoft packages
• Any Power BI, Maximo (or other AM or ERP system) highly beneficial
• Strong Analytical skills.

o             Understanding patterns in data and the modelling of data that empowers end users to answer their own questions o             Ability to derive and automate business KPI’s

• Demonstrate excellent organisational skills and the ability to drive projects to completion
• Knowledge of business processes
• Knowledge of lean principles
• Effective time management and the ability to work on multiple projects

  Key Tasks & Responsibilities:  

• Proactive analysis of myriad data to identify trends, determine efficiency improvements and increase reliability.
• Existing Power BI report maintenance & the creation of new Operational Power BI reports
• Creation & maintenance of processes to ensure all critical tasks are documented and remain relevant
• Expectation to work in Northampton HQ periodically (couple of times per month)
• Requirement to travel periodically to UK sites in order to fully understand the business

  Desired Characteristics:  

• Degree / HND qualified (or equivalent experience) in a relevant field.
• Possess excellent analytical and problem solving skills
• Display confidence in a fast-paced work environment
• Display energy, passion & enthusiasm to drive change
• Ability to design the solution and engage with others who can help.
• Ability to propose smart ideas to offer ‘options’

Lead Product Analyst sought by award-winning client (Hybrid Working: a mixture of remote and office working available to suit) to take a senior role in a fast paced, exciting and data driven environment. This is a full-time, permanent role within an expanding team dedicated to providing high-quality, industry-leading solutions to facilitate the growth ambitions of the business. This is a fantastic opportunity to join a multi-skilled team with a proven success rate at a crucial point as it revamps its mobile and web capabilities. The role of Lead Product Analyst will see you: • Encouraging a data-first approach to problem solving • Connecting with and understanding the needs of the user • Managing, coaching, and guiding new and existing team members • Recruitment for new positions with a range of seniority • Managing the prioritisation and flow of work across multiple analyst squads • Working with stakeholders to gather and understand requirements • Sharing and articulating decisions with stakeholders • Managing relationships with external analytics tool providers • Supporting other analysts with larger business projects • Ensuring forecasting and budgeting are completed as accurately as possible to the required timelines • Taking ownership of key objectives including personal growth and development • Leading development of our internal AB Testing Platform • Owning, championing, and driving improvements to analysis tools and processes • Influencing and shaping product roadmaps and key deliverables • Driving and supporting strategic business initiatives that align to company objectives Skills and Qualifications (as many of the following as possible): - Substantial experience in A/B Testing in commercial setting - Google Analytics - Tableau - Snowflake - SQL - Python - Clear communicator that can tell a good story - Comfortable collaborating with multiple people across differing skill sets - Open to challenges and finding new ways of approaching problems - Experience managing people and workflows using relevant tools and techniques - Experience shaping and influencing department and business strategies - Understanding of UX principles “Holding a deep understanding of Web and App data, considerable A/B Testing experience, and the ability to access internal data sources using Tableau, SQL, and Python, our newest addition will be able to provide meaningful feedback and guidance on work produced by the team, and are able to articulate what ‘good’ looks like. We want to hear from the brightest talent to add to our team mentality of innovation and growth, who will jump at the chance at working collaboratively within our award-winning team, and hit the ground running, making their mark within our ongoing success!" Incorporating wfh of course, our Client's UK HQ is based in the centre of Chester and a hybrid remote / in office work model is available to suit most circumstances.

Senior Infrastructure and Operations Engineer: Reporting directly to their Head of IT, this newly created role will take responsibility for the operations of secure and highly available IT systems, platforms, servers, and networks; providing 3rd Line technical support to the business. Project work will include planning and implementing upgrades, new system installations and ensuring best practice Cloud management including FinOps. Leadership responsibility for a service desk function comprising 2nd Liner / 1st Liner / IT Apprentice is expected. NB Role needs to be office based for 2/3 days per week after initial ~3 months of 5 days a week immersion in the business. HQ is in Northampton. Key Tasks

• Install, maintain, upgrade, and continuously improve the IT estate
• Monitor the IT infrastructure and operating environments
• Respond to incidents and problems
• Manage capacity and growth of systems
• Support with deployment of new technologies and solutions as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks and hardware • Troubleshoot problems and be the point of escalation for the 1st and 2nd line roles in the team • Build, administer, support and maintain solutions as directed and according to departmental policy • Support third party provision of IT Operations services and provide expertise to programmes and projects, as well as the development of architectural solutions for technology • Provide input into budget, technology strategy and roadmaps, projects and tasks • Line and/or task management of IT team
• Management of external IT support contracts
• Supporting the Head of IT with Budget management
• Provide technical guidance to internal stakeholders for development projects
• Maintain and align IT strategy in line with business requirements
• Ensure effective provision of data backup and disaster recovery services
• Responsible for the robust delivery of the following services

o Data and voice network infrastructure (LAN and WAN) o Network authentication and security o Cloud services o Business applications o End user desktop/laptop provision, upgrade and maintenance o Fixed and mobile telephony Person Detail

• Proven track record in delivering reliable and robust services to business stakeholders • Excellent communicator at all levels of business with the ability to relate technical issues to non-technical colleagues
• Strong technical leadership skills
• Financially aware of technology decisions on budget or FinOps for Cloud
• Familiarity with IT service delivery standards (e.g. ITIL)
• Strong project management skills
• Technical awareness of current IT infrastructure, application and telecommunication technologies in particular cloud, SaaS and integration technologies

Key Skills and Experience

• Microsoft Certified
• Windows Server installation and support experience
• Citrix administration experience
• Exchange Server Hybrid installation and support experience
• Active Directory configuration, setup and management (Hybrid)
• Office 365
• MS Azure Administration
• MS Azure APIM / Service Bus or Integration services experience
• Cisco Networking
• MS Azure migration experience
• MPLS for multi-site experience
• Mentoring and training experience
• Management and creation of IT Systems documentation
• Knowledge of security best practice relating to server, cloud and network infrastructure

Head of Infrastructure (charity / not-for-profit sector) - hybrid work from home & central London (once or twice per week) model. This brand new role has been created to lead a dedicated infrastructure team of four staff members in order to develop and oversee the implementation of the information systems and IT infrastructure strategy, ensuring network security, compliance, and customer-centric solutions and support are in place to enable our charity client to achieve its strategic aims.  

Key Responsibilities:

 

• Develop and implement the information systems and IT infrastructure strategy as they move to more agile ways of working to support a hybrid workforce across office and remote locations
• Create and oversee the implementation of annual operating plans
• Ensure continuous improvement and innovation supported by horizon scanning and industry analysis, seeking opportunities to improve with due consideration of cost effectiveness
• Develop, lead and inspire a high performing IT team
• Lead on the specification, selection, and implementation of IT systems, developing robust business cases, costings, and plans
• Ensure all IT projects are properly planned, communicated and progressed throughout the project lifecycle and that a robust Change Control procedure is in place
• Create / own IT and Cyber Security strategies, and policies and procedures
• Develop metrics and KPIs to support the monitoring of performance
• Collaborate effectively with the Head of CRM and other organisational leaders to ensure that the development and management of IT systems and resources are aligned to realising the overall data strategy

  Person Specification:  

• Technical qualifications and/or experience in a related discipline
• Demonstrable experience of operating at a strategic level in a senior IT role
• Experience of overseeing IT services for office, remote and hybrid working environments
• Applied knowledge of IT service strategy setting long-term objectives for IT services, service design to future proof our network architecture, and service transition to build and deploy new services
• Demonstrable experience of successful project delivery and project management
• Demonstrable experience of budget management and annual planning
• Demonstrable experience of overseeing IT service desk and back-office functions
• Extensive knowledge supporting virtualised environments
• Experience in Clustering, Active Directory, Group Policy, Permissions and
• Experience of the OSI Layer 1 upwards
• Extensive experience supporting Office 365, Exchange Online, and Azure cloud services
• Experience and understanding of network communication protocols such as TCP/IP/IPX. Applied experience of advanced routing, diagnostic fault finding and configuration of network devices e.g. routers and switches
• Experience of maintaining and supporting a remote desktop environment
• Experience of supporting VoIP telephony systems
• Experience of infrastructure security and a working knowledge of IT security best practice and security frameworks
• Extensive experience procuring and working with IT service providers
• Strong administrative skills with good attention to detail
• Ability to communicate and articulate clearly, written and verbally

BI & Data Analytics Consultant (100% Remote): Competitive Salary | Full Time, Permanent | Location: Remote / UK Wide - Our Client are looking for a BI & Data Analytics consultant with hands on Microsoft Business Intelligence / MS BI data warehouse or data lake development experience, and exposure to data visualisation tools such as Tableau, Power BI, Qlik or Oracle Analytics Server / Cloud. Experience working in at least one of Azure / AWS / GCP platforms to supplement prior on-premise data analytics experience would be highly advantageous. BI & Data Analytics consultant (Remote) you will assist in the design and development of clients’ data analytics projects. You will be working with market leading technologies and required to shape the technology into a best fit solution for clients. Client liaison is a key part of the role and therefore excellent client facing skills will be required. BI & Data Analytics Consultant: You will also naturally have a passion for business intelligence and data analytics, keeping up to date with the latest technologies and methodologies, whilst inspiring others in the team to continually improve. BI & Data Analytics Consultant (Remote) - Experience & Skills required: • 3+ years’ prior experience in data analytics and reporting projects • ETL and data pipeline design experience, technology agnostic. • Demonstrable data modelling capabilities for data analytics. • Understanding of data lake principles. • Experience working with Microsoft BI. • SQL skills. • Appreciation of Kimball or Inmon methodologies. • Exposure to big data and data science methodologies • Excellent communication and presentation skills. • Familiarity with data modelling tools such as Erwin or ER-Studio. • Experience working in an agile consulting team and using tools such as Jira / Azure DevOps.

Graduate Technical Consultant (Remote to suit): Competitive Salary | Full Time, Permanent | Location: Remote / UK Wide - As a Graduate Consultant, you will immediately join our client’s 12 month hands-on training programme. From day one you will be involved in their client projects to accelerate your learning and maximise your exposure to genuine project scenarios. You will be supplied with a solid grounding across their core business service offerings in Business Intelligence, Data Analytics, Software Testing & Quality Assurance before having the opportunity to choose your preferred area of expertise. They will ensure you receive hands on practical training in the necessary technologies, with the opportunity to get fully certified in one or more technologies of your choosing. Experience and skills (Graduate Technical Consultant): • Demonstrable analytical and problem solving skills, ideally in data analysis. • Confident and assured presentation skills. • Minimum 2:1 Degree Classification ideally in IT, Science, Engineering, or Mathematics • Exposure to or interest in software development / object orientated programming languages such as Java / Python (Desirable). • Career aspirations to work as a client facing consultant. • Attending training courses to attain formal qualifications as and when required • Candidates must be to be willing to travel once it is safe to do so, but they are also fully supportive of a full remote working model, particularly at this current time. Responsibilities (Graduate Technical Consultant): Working in a client facing role on BI, Data Analytics and/or Software Testing & Quality Assurance project deliveries Developing technical skills in some of the following areas; Business Intelligence & Data Analytics • Tableau / Power BI • Alteryx • Snowflake • Python Software Testing & Quality Assurance • JMeter • IntelliJ • Swagger • Appium • SoapUI & LoadUI Cloud Platforms • AWS • Azure • GCP Why work for them as a Graduate Technical Consultant? You spend a lot of time working, it should be enjoyable not a chore. They will ensure that from a work perspective you’re kept interested and challenged daily, as well as investing in your development and ensuring they help you reach your career goals. They believe all their consultants should have a voice, with open communication encouraged to help ensure they are continuously improving. It goes without saying, they offer a great benefits package as well, including; • Competitive Salary. • Discretionary Annual Bonus. • Enhanced Holiday Allowance. • Flexible Working. • Enhanced Pension Scheme. • Cycle to Work Scheme. • Bespoke Monthly Recognition Package.

Test Automation Consultant (100% Remote to suit): Competitive Salary | Full Time, Permanent | Location: Remote / UK Wide - Our Client (a fast-growing analytics & testing consultancy) ) are looking for an experienced Test Automation consultant with hands on experience of various automation tools such as Selenium, Katalon, Appium, Alteryx, LoadRunner, SoapUI and Postman. Experience working in at least one of AWS, Azure or Google cloud platforms would be highly advantageous. As a Test Automation consultant, you will be involved in the design and development of both their internal and client test automation frameworks. You will be working with market leading technologies and will be given continuous training on new tools and techniques. Liaising with their clients and working collaboratively is a key part of the role and therefore good client facing skills will be required. The role will involve mentoring junior consultants and therefore, prior mentoring experience would be advantageous. You will also be involved in testing their business intelligence and data analytics solutions so knowledge of associated technologies will be beneficial. Experience and skills Ideally they are looking for someone with experience in the areas detailed below. Don’t worry if you can’t tick every box, attitude and willingness to learn are equally important; · 3+ years prior experience designing and writing test automation frameworks. · Proven experience analysing new and existing systems to identify scope and write acceptance criteria and test scenarios using Gherkin syntax. · Experience of automating end to end frameworks, load & performance testing, Web API Integration, Security Testing and other non-functional areas. · Previous experience of automating CICD pipelines. · Knowledge and understanding of development best practice and design in an Agile delivery environment. · Experience working with Microsoft SQL or other relational database platforms. · Knowledge of C#, Java, JavaScript, Python, PHP or similar · Good communication and presentation skills. · Experience working in an agile consulting team and using tools such as Jira / Azure DevOps. Why work for them? You spend a lot of time working, it should be enjoyable not a chore. They will ensure that from a work perspective you’re kept interested and challenged daily, as well as investing in your development and ensuring they help you reach your career goals. They believe all their consultants should have a voice, with open communication encouraged to help ensure they are continuously improving. It goes without saying, they offer a great benefits package as well, including; • Competitive Salary. • Discretionary Annual Bonus. • Enhanced Holiday Allowance. • Flexible Working. • Enhanced Pension Scheme. • Cycle to Work Scheme. • Bespoke Monthly Recognition Package.

Application Support Analyst (Remote / wfh & office hybrid model requiring 2 days per week in Surrey HQ): This global software solutions provider are looking for a Support Analyst to manage customer-reported incidents. The successful candidate will be responsible for owning client-reported issues and queries through to resolution. Activities include analysing customer-reported issues, providing workarounds, and accurately recreating and documenting reproduction steps for software engineering and QA teams while meeting response obligations defined by the customer’s Software License Agreement (SLA). Main tasks include: • Responding to telephone calls and email requests from clients • Logging details of service request into customer service systems • Investigating and replicating service requests • Providing regular updates to clients on faults and other service requests • Taking ownership of service request through to client delivery • Responding to clients in accordance with their SLA • Testing fixes and new enhancements before client delivery • Reviewing and delivering documentation in a timely manner • Producing and issuing support reports for clients within agreed timescales • Assisting with internal and external product training • Completing other related duties as defined by management About You: • Experience working in a client-facing environment • Strong interpersonal and client-facing communication skills • Excellent analytical and problem-solving skills • Ability to work accurately under pressure whilst remaining attentive to detail • Ability to work with minimal supervision • Experience using MS office products • Application Support Experience • ITIL Certified Our Client operate a remote / wfh & office hybrid model requiring 2 days per week in Surrey HQ. Hours of work are either 08:00-16:00 OR 10:30-18:30 Our Client offers a generous pension to all our employees as well as private Medical and Dental. They also offer subsidised Gym membership, Life assurance and Group income protection. Volunteer in your community and they will pay for that too