UX Researcher (remote / work from home (wfh) / hybrid model to suit most candidate circumstances). Our Ecommerce client are experiencing a huge surge in demand and are undergoing one of their biggest periods of growth to date. UX Researcher: Working as part of a multi-skilled team made up of designers, developers, product owners, researchers and analyst; the role of UX Researcher will be to make a strategic focus on improving user experience and will be pivotal in delivering changes to the wider business. You will be applying your knowledge to optimising the mobile app and other web applications, ensuring a smooth booking journey and the best browsing experience possible, to maximise conversion of browsing sessions to bookings/enquiries. As a UX Researcher, you will work conducting user research and analysing user behaviour, in order to improve existing site features and create new ones through A/B testing. UX Researcher: Essential to have: - UX Research experience. - Experience with e-commerce websites. - Experience with both qualitative and quantitative methods. - Commercially focused approach. UX Researcher: Desirable Experience: - Experience working on high traffic websites. - Experience in A/B testing. - Stakeholder and people management UX Researcher: A hybrid working model is available with this position with a mix of remote and office working offered pending discussion at interview.

Senior UX Designer - remote / work from home (wfh) / hybrid model to suit most candidate circumstances). Our Ecommerce client are experiencing a huge surge in demand and are undergoing one of their biggest periods of growth to date. Our Client’s expanding Web team are looking for a Lead / Senior UX Designer to join a multi-skilled team of designers, developers and analysts. The Web team are responsible for a website across multiple channels - optimising them to ensure a smooth booking journey and the best browsing experience possible in order to maximise conversion rates and ultimately help the business to grow. This role will at an exciting time as the business makes a strategic focus on improving the customer web experience. The team will be pivotal in delivering these changes to fulfil the goal of the programme. About You: You will have proven experience of successfully designing aesthetically-appealing e-commerce sites in a commercial environment and have a strong understanding of interaction design. You will have significant experience using design and prototyping tools such as Moqups, Sketch, Framer etc. You will have a commercial approach to design, and be able to demonstrate the tangible benefit of any design changes made. You will be comfortable working with Agile methodologies in a collaborative team environment. The Senior UX designer will apply their design skills to create aesthetically pleasing, user-friendly web design - conceiving and implementing ideas as part of a fast-moving programme of change designed to increase conversion - on both project work and regular, incremental updates to the website design. In addition, the role will mentor and coach other Designers and take the lead in building relationships with the rest of the business to clarify the brand and aesthetic requirements for design, as well as understanding technical impediments in order to deliver the design changes. Experience of working on large-scale e-commerce sites and using A/B testing methodologies would be very welcome, but aren't essential. Experience of mentoring or managing a small team would be beneficial.

Data Analyst (SQL / Excel / Tableau) – remote / work from home (wfh) / hybrid model to suit most candidate circumstances). Our Ecommerce client are experiencing a huge surge in demand and are undergoing one of their biggest periods of growth to date.   As their newest Data Analyst, you will be crucial in creating and delivering bespoke analysis and reports in line with requirements and briefs provided by the Commercial Finance team, understanding business objectives and challenges and identifying opportunities to use data to address them. As their newest Data Analyst, you will hold the following key skills: Essential Experience (SQL / Excel / Tableau) – remote / work from home (wfh) / hybrid model to suit most candidate circumstances):

• A related University degree and/or similar relevant qualification
• Passionate about analytics
• Ability to manipulate data using SQL
• Highly proficient in Microsoft Excel
• Detail-oriented
• Enthusiastic with a “can-do” attitude
• Excellent communication skills, both verbal and written

Nice to have (SQL / Excel / Tableau) – remote / work from home (wfh) / hybrid model to suit most candidate circumstances):

• Experience of working with Tableau
• Comfortable working with large data sets
• Understanding of financial terms, financial information and previous exposure to finance teams

Hybrid Working: Our client are proud to support hybrid-working across the business with a mixture or remote and office working options available to be discussed at interview

DevOps Engineer (hybrid remote / work from home / wfh and office mix available to suit): This is an opportunity for a talented DevOps Engineer with a strong background in Linux and Cloud Platforms (AWS strongly preferred) to continually influence a DevOps culture in an award-winning employer (within a - relatively - regulation free sector). The team are making extensive use of AWS cloud tools including API Gateway, DynamoDB and ECS as well as EC2, RDS, Elasticache etc and are gradually bringing all of infrastructure under version control using Ansible and Terraform.. Technical Skills (for DevOps Engineer (hybrid remote / work from home / wfh and office mix available to suit): • Experience of working with AWS to support cloud-based infrastructure. • Working knowledge of key AWS technologies with EC2 as a minimum. • Experience with the ‘infrastructure-as-code’ paradigm • Good working knowledge of Linux server configuration, especially Apache or Nginx. • Awareness of our key development tools, including PHP 7 and MySQL 5.5. • Working knowledge of a CI tool such as Bamboo or Jenkins. • Good experience of working with source code control systems such as Git. Duties and Responsibilities (not exclusive) (for DevOps Engineer (hybrid remote / work from home / wfh and office mix available to suit):: • The role requires the successful candidate to design and develop infrastructure components within an agile team • The successful candidate would need to take ownership for the automation, deployment and operation of significant layers of infrastructure

Data Systems Change & Training Manager (offered on a remote / work from home / wfh or hybrid model to suit your circumstances). 22 month Fixed Term Contract (PAYE). Hours: 35/week. You’ll play a vital role in our client’s fast-paced Data Strategy team helping colleagues across the UK to get the most from their new systems, improving the way they work with customer data and ultimately improving the customer experience. You are an experienced trainer, both in person and via online tools, skilled in producing materials for and working with colleagues at all levels and with varying levels of technical ability. You understand Data systems and are able to simply explain technical topics in engaging and enthusiastic ways. You have a great understanding of the Theory of Change and know how to build communications plans to support colleagues to embrace new ways of working, to get the most from new systems. Key focus of the role: The Data Strategy team is on track to deliver several new system implementations over the coming months including new CRMs and new data reporting functionalities This role will lead on the development and delivery of comprehensive training & change management programmes to ensure colleagues from teams across the organisation can maximise the potential benefits of our new technologies Key deliverables: • Draft & deliver full suites of training materials, procedural guides & UAT script templates for new Data systems • Work with Internal Comms colleagues to deliver audience targeted communications to encourage system use and embracing of new opportunities • Support technical project delivery through the measurement & monitoring of system delivered benefits What they can offer you: • Generous annual leave starting at 25 days plus bank holidays • Generous pension provision, life assurance and permanent health insurance • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) • Early finish Friday and flexible working • Discounts on gym membership • Employee assistance programme to give you support on any issues that come up in life • Annual Season ticket loan (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term) • Cycle to work scheme (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term) • Very active social scene including sport teams, gardening and other activities 22 month Fixed Term Contract (PAYE). Hours: 35/week. Data Systems Change & Training Manager (offered on a remote / work from home / wfh or hybrid model to suit your circumstances).

1st / 2nd Technical Support Engineer (hybrid remote & Herts HQ OR fully remote (but must already be UK-based with full, independent eligibility to work in UK)). Our client is a successful Hertfordshire-based managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional, Technical Support Engineer to operate within their client support function. 1st / 2nd Technical Support Engineer (hybrid remote & Herts HQ OR fully remote (but must be UK-based with full, independent eligibility to work in UK)) - Operating within a flat management structure, the ideal 1st/2nd Line candidate will: • Enjoy providing remote and telephone support to a varied client set • Have the ability to assist with project managing installations and upgrades • Have a good to very good working knowledge of PCs and Windows networking • Ideally have some knowledge of Apple Macs • Be a good communicator • Have a full driving licence (own vehicle preferred but not essential) 1st / 2nd Technical Support Engineer (hybrid remote & Herts HQ OR fully remote (but must be UK-based with full, independent eligibility to work in UK)) - Specific Technical Experience: • Working Knowledge of Active Directory and Security • Windows Networking • Good understanding of TCP/IP • Troubleshooting Windows • Knowledge of hardware and ability to carry out repairs • Administration of Microsoft Exchange Preferred qualifications and Skills: Industry recognised qualification(s) ideal – MCP, MCSA, MCDT, MCSE, CCNA, CCNE, ETC. Salary to £25-35K dependent on ability Hours 9am - 5.30pm (Mon - Fri) 1st / 2nd Technical Support Engineer (hybrid remote & Herts HQ OR fully remote (but must be UK-based with full, independent eligibility to work in UK)).

Test Analyst (Hybrid remote & client site working model open to test professionals UK-wide so you MUST be already UK-based with full, independent eligibility to work without sponsorship). A minimum of 3 years-experience in testing within Financial Services industry ideally with experience of testing BI / Data Warehouse / Analytics / ETL / Data Migration projects. Expected experience of Test Analyst / Consultant (UK-wide remote & client site working model): • A minimum of 3 years-experience in testing, working in the capacity of a test analyst or tester. • Experience of testing in data-driven environments utilising SAS, SQL skills, or equivalent data querying languages. • Experience of testing BI/Data Warehouse/Analytics/ETL/Data Migration projects • Working knowledge of one or more test management tools (licensed or open source). • Strong analytical skills to effectively translate requirements and technical specifications into quality test artefacts, e.g. test cases, test scripts, test data etc. Ideal additional experience of Test Analyst / Consultant (UK-wide remote & client site working model): • ISEB/ISTQB Foundation in Software Testing. • Excellent SQL skills. • Full lifecycle testing experience – from System Testing through to Acceptance Testing. • Project lifecycle experience in the delivery of end-to-end projects, as well as a familiarity with different development methodologies and disciplines (e.g. Waterfall, Agile, Scrum, DevOps). Initially wfh, applicants must be willing - in due course - to travel to client sites for work purposes and be happy to stay away from home for extended periods (fully expensed and Mon-Fri only).

Data Manager (remote / wfh & London HQ hybrid working model) - 12 month Fixed Term Contract: Charity / Not-for-Profit industry experience required. The Data Strategy team is delivering several new system implementations including a new CRM and data reporting functionalities. This role will support the decision-making processes across projects, bringing system, data management and sector expertise to ensuring the right decisions are made to maximise the benefits of the new technologies and our integrated data. The ideal candidate for Data Manager (remote / wfh & London HQ hybrid working model): You are an experienced data professional having managed a complex CRM within a dynamic, fast-paced charity or not-for-profit environment. You are skilled at negotiating and influencing colleagues with varying levels of technical understanding and are able to simply explain technical topics in clear and accurate ways. You can work closely with developers and data engineers to define and refine user stories based on business-focused requirements and can ensure that technical solutions will address the underlying business need, balancing the risk appetite of the organisation against the opportunities to drive improvements and increase reach and income generation. Contractual information for Data Manager (remote / wfh & London HQ hybrid working model):  Contract type: 12 month fixed term contract  Hours: 35 hours a week  Pay range: £41,792 - 46,435 (if willing to work out of London HQ e.g. 1 day per week) or £38,674 - 43,317 (if Home-based) Job introduction for Data Manager (remote / wfh & London HQ hybrid working model): Role description for Data Manager (remote / wfh & London HQ hybrid working model): You will support system implementation and process development through careful assessment of requirements, existing process, native system functionality and config/custom options to make clear recommendations. You’ll work with Product Owners across the business to understand the implications of technical Data Management decisions and guide them in making the right choices for their teams, divisions and the wider organisation. You’ll feed into charity-wide policy and decision-making with your expertise in not-for-profit data and Data Management. What we can offer you for Data Manager (remote / wfh & London HQ hybrid working model): • Generous annual leave starting at 25 days plus bank holidays • Generous pension provision, life assurance and permanent health insurance • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) • Early finish Friday and flexible working • Discounts on gym membership • Employee assistance programme to give you support on any issues that come up in life • Annual Season ticket loan (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term) • Cycle to work scheme (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term) • Very active social scene including sport teams, gardening and other activities

Business Intelligence Analyst – hybrid remote & London HQ (SE1) working model. The Business Intelligence Analyst is a new role and will be the business intelligence expert in the team. You will be responsible not only for the design and production of reports and dashboards that will deliver genuine business insight, but also for supporting the ongoing development and implementation of our client’s management information strategy. You will be joining at an exciting time for the team, as they drive forward the implementation of a bold and ambitious roadmap for business systems which together will support the operational delivery of their charitable objectives as well as generating the business information which drives their decision making. Experience, skills and knowledge: • Experience in a similar role (essential). • Demonstrable knowledge and track record of learning multiple systems and datasets, then utilising that data to produce impactful business intelligence solutions (essential). • Experience of advanced use of a BI reporting tool (essential) • Experience with identifying and managing the impact of data quality issues on business intelligence solutions (essential). • Approachable to end users and able to clearly explain the uses of business intelligence solutions (essential). • Creative and with design flair – able to design dashboards and reports which are intuitive and easy to use (essential). • Committed to agile principles (essential). • Experience using Tableau and Salesforce (desirable). • Experience of working to agile principles, especially Scrum (desirable). Key responsibilities: • Build customised, usable dashboards and reports in different systems (principally Salesforce and Tableau) that explicitly support decision making by providing information that answers key business questions. • Learn and fully understand the data landscape of the Foundation’s Business Systems. • Understand the end-to-end life cycle of our data to effectively review and validate the data within it. • Actively participate in and contribute to architecture/design discussions and decisions. • Support the creation, development and implementation of the management information strategy. • Gather end user reporting and dashboard requirements. • Support users with the navigation and interpretation of dashboards, including devising one-off or ongoing training where appropriate. • Take responsibility of the maintenance and support of Business Intelligence solutions, including the logging, tracking and ultimate resolution of user support requests. • Provide a consistent and approachable point of contact for users and other stakeholders. • Create system documentation relevant for business intelligence. • Proactively identify opportunities for system improvement and business intelligence enhancements.

Network Engineer – Cisco: The position requires an individual with strong hands-on experience of Cisco routing, switching and wireless, and who is keen to develop these skills and work towards networking qualifications. You will join an existing team including IT and Network specialists giving you exposure to the bigger picture of the projects you work on. Our Client transport quality video in real time over IP networks for onward delivery and as such the availability and performance requirements of their networks are very high. Accordingly, you will grow your skillset and experience with many technologies and products such as: EIGRP, OSPF, IPSEC, VPN, Cisco ASA, Palo Alto firewalls, multicast, BGP, Cisco 6500/6807 Switches, Cisco 38XX and 39XX Switches, multi-layer switching, QoS, wireless, ISE, and many more. Job description: - Core architecture management for a network that is intended to be carrier grade - Managing, operating and improving the multisite network for transport of services, as well as the internal campus network - Customer networking solutions across multiple sites and remote access solutions. - Network security and firewalls in a rapidly changing environment. - Creating and maintaining network documentation Desirable qualifications and skills requirements: - Technical degree - Cisco certification CCNP or working towards CCNP - Experience of the day to day support of a multi-site enterprise grade campus network, any network design experience would be advantageous. - Network security appliances (Palo Alto/Cisco ASA). - Experience with Carrier grade routing and switching, including OSPF, EIGRP and multihomed internet access with BGP - Any background in provisioning private circuits\working with Telco’s\KMZ’s and within a datacenter (Cross connects etc.) - An enthusiastic and self-motivated approach to work, able to work as part of a team, as an individual and under pressure. - Good troubleshooting skills, attention to detail and capable of suggesting improvements - A good communicator and the ability to deliver good quality presentations and documentation including complex Visio diagrams. - Able to see past problems and consistently deliver solutions. - Able to work with our customers in a commercially aware manner. The position is based at their site in Central London The normal working hours are 09:00 to 17:30, Monday to Friday, but additional hours may be required on occasion. Benefits include on-call allowance, annual bonus, private medical insurance, life insurance and pension.