Senior Web Analyst sought by award-winning client (Hybrid Working: a mixture of remote and office working available to suit) to take a Lead role in a fast paced, exciting and data driven environment. This is a full-time, permanent role within an expanding team dedicated to providing high-quality, industry-leading solutions to facilitate the growth ambitions of the business. This is a fantastic opportunity to join a multi-skilled team with a proven success rate at a crucial point as it revamps its mobile and web capabilities. Senior Web Analyst: you will hold the following key skills: - Experience with web analytics tools such as Google Analytics and Content Square - Proven commercial experience in a similar role - Excel - Experience with e-commerce websites - Commercially focused approach - MySQL/SQL Server - Tableau - Experience working on high traffic websites - Experience in A/B testing “Our newest Senior Web Analyst will be assisting in A/B testing and the continuous improvement of tactical and strategic websites. This is an opportunity for a talented and analytical individual experienced in working with commercial e-commerce websites to join a company in the midst of an exciting phase of growth and change. The business is embarking on a concerted effort to improve the experience it gives to its customers through its various platforms. This role is pivotal in delivering the step-change in aesthetics and usability that will serve our commercial objectives.”

Agile Coach (hybrid remote / HQ working model): To act as coach and mentor, responsible for guiding the team’s use of agile methodology and providing employees with feedback and means of improvement. A rewarding position for an experienced and technically motivated Agile Coach to take the reins within a passionate team and witness your input in an award-winning, successful department. You will guide our Client’s cross-functional development teams in agile ways of working, implementing this methodology across their entire department, acting as the ‘go-to’. Success in this role includes: - Enabling development squads to be autonomous and business value driven while maintaining high levels of development standards - Coach/Mentor individuals and teams in agile principles to ensure value is continuously delivered to production environments - Be seen as an authority on existing/emerging agile trends and be able to confidently articulate the benefits to development teams As Agile Coach, you will report directly to their Head of Development and will have the following key skills: - Minimum 2 years' experience as a scrum master, agile coach or similar - Experience of allowing an intrinsically motivated culture to develop amongst development teams - Able to enhance business understanding of agile values and principles - Able to facilitate a scrum team using a servant leadership style - Relentless approach to continuous improvement of both processes and individuals - Results driven and open to learning opportunities - Good knowledge of popular agile frameworks (Kanban/XP/Lean) and how best to utilise the values and tools - Good communication skills both with technology and business-based individuals - Strong collaborative problem solver Hybrid Working: They support hybrid-working across the business with a mixture or remote and office working available and will be discussed at interview. The working hours for this position are 37.5 per week to be worked Monday - Friday, 9am - 5.30pm.

Business Intelligence Developer (Hybrid remote / HQ working model to suit) - My client are seeking a passionate and technically talented Business Intelligence Developer to join their data-driven business making daily decisions in a test and learn culture. They are now turning their attention to developing their data science capability, investing in an updated analytics platform to enable self-serve and advanced analytics across their brand.   The ideal candidate will be someone with significant experience in a relevant BI Development position, using the Microsoft BI Stack as well as having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term. They are looking for someone with proven experience in complex ETL as well as someone with a wider passion for the industry and someone who relishes a challenge, shows enthusiasm and has a passion for data. Snowflake experience will be highly desirable. Key Responsibilities:          As their newest BI Developer you will be responsible for working with the Data, Tech and Testing team as well as their wider cross-functional squads to help the business to achieve its strategic goals. This will include managing business data and building reporting tools to help to meet business requirements.   Essential to have:

• Microsoft BI Stack specialist
• Expert level t-SQL and SSIS
• Strong general SQL server knowledge
• Strong data analysis skills
• Performance tuning of t-SQL and SSIS
• At least 3 years SQL Server data warehousing development experience.
• Solid understanding of data warehouse design principles including Kimball, ODS and Staging.

Our award-winning Client seek a passionate, innovative Head of Product to lead a digital team responsible for their award-winning web and mobile applications across multiple brands and affiliates. As Head of Product, you will have responsibility for establishing and delivering the department strategy, and day to day running of product squads, focusing on customer and owner experience to drive value to both the end-user and the business. You will have full responsibility over each squad, which is comprised of product owners, designers, developers, researchers, and analysts. As Head of Product, you will be responsible for the following areas: - Taking the business objectives and translating into product strategy - Using department strategy to develop and build software development roadmaps, and be accountable to the delivery of those - Implementing ideas and suggestions quickly and efficiently as part of a fast-moving programme of changes - Communicate progress of roadmaps to key people in the business, being able to put data-driven value to each piece of work - Establish and run a project lead approach within an agile environment   As Head of Product, you will hold the following key skills: Essential Experience: - Experience reporting and presenting to an executive level - Experience of organising and delivering large software development projects in an agile environment - Proven experience of agile methodologies - Ability to demonstrate the commercial benefits to a project - Understanding of Agile methodologies in a fast paced and collaborative team environment. - Working collaboratively in a team environment. - Strong communicator who can tell a compelling story, including a solid rational behind all decisions and thinking - Experience managing both people and projects, providing support and development opportunities as needed. Desirable Experience: - Experience working on large e-commerce websites. - Experience taking a data-driven approach to decision making. - Understanding of A/B testing methodologies   Benefits:           25 days’ holiday         An additional day off during the week of your Birthday         Annual bonus scheme         Staff pension         Private Medical         Death in Service payment         Subsidised park and ride passes         Enhanced Maternity and Paternity pay         Long service awards - cash payments and increases in holiday allowances         Staff discount on company products         Free worldwide travel insurance (including family members)         Wellness extras

Senior Salesforce Administrator: Our charity client are looking for a Senior Salesforce Administrator who will be a key member of our multi-disciplinary team working to agile principles (Scrum) and who will support the team and a diverse group of product owners and other partners in all aspects of Salesforce development and administration.   The Senior Salesforce Administrator is our Salesforce technical lead and will be key to the successful delivery of our Salesforce development plans, including sprint estimation, technical design and build, and end-to-end implementation. The role reports to a hands-on Business Systems Manager and will work alongside an experienced Business Process Analyst and a Systems Accountant, with the support of a Salesforce Administrator.   You will be joining at an exciting time for the team, as we drive forward the implementation of a bold and extensive roadmap for Salesforce and the other business systems which together support the operational delivery of our charitable objectives as well as generating the business information which drives our decision making. We are intrinsically enterprising, collaborative and delivery-minded and this role offers a great opportunity to get involved in some really interesting projects and create impact. As well as your strong technical expertise and commitment to agile principles, we want you to bring forward plenty of great ideas, enthusiasm, and a willingness to roll up your sleeves and work at pace. In return we will give you all the support that you need as well as scope to make your own choices and try things out.   Reporting to: Business Systems Manager   Key responsibilities  

• Build customised, usable solutions in Salesforce that support user needs, business requirements and processes.
• Manage processes for enhanced usability and efficiency, including (but not limited to) process builder, workflow rules, formula fields, approval and escalation rules, configuration of user setup, profiles and roles, customisation of objects, fields, record types, page layouts and validations.
• Actively participate in and contribute to architecture/design discussions and decisions.
• With the assistance of the Salesforce Administrator, be responsible for daily administration and user support, including the logging, tracking and ultimate resolution of user support requests.
• Provide technical mentorship to the Salesforce Administrator.
• Devise and create system documentation, including processes, policies and application configuration.
• Devise and provide appropriate one-off and on-going training to users.
• Proactively identify opportunities for system improvement, process automation, efficiency gains and business intelligence enhancements.
• Provide a consistent and approachable point of contact for users and other stakeholders.

  Experience, skills, and knowledge  

• Experience in a similar role or as a Salesforce Administrator who is now ready to step-up (essential)
• Demonstrable knowledge and track record of customization and maintenance of Salesforce, including process builder, flows, workflows, assignment rules, validation rules, role hierarchy, profiles and sharing (essential)
• Committed to agile principles (essential)
• Creative and with design flair – able to design user interfaces and page layouts which are intuitive and easy to use (essential)
• Salesforce Certified Administrator (essential) or Salesforce Advanced Administrator (desirable)
• Experience with third-party applications such as Conga, Form Assembly and DocuSign (desirable)
• Experience of working to agile principles, especially Scrum (desirable)
• Advanced Microsoft Excel/data handling skills (desirable)

Service Desk Manager (100% remote option) FTC: At the heart of our charity Client’s strategy lies the need to drive changes within the IT department to support the transition to a new technology stack to deliver their data strategy, and to enhance the way they support new and current information systems. Location: London HQ, hybrid or 100% remote to suit Contract Type: Fixed Term Contract - 6 months Hours: 35 hours per week Pay range: To £46,000 (pro rata) if delivered in London and to £43,000 if performed remotely. Fundamental to this process is developing better ways of working to improve support of their systems, used for fundraising, memberships management and supporter activities. This is an exciting opportunity for an experienced Service Delivery Manager to design services that deliver optimum value to customers by facilitating faster ticket turnaround, SLA’s, transparency of ticket status and self-service options. Service Desk Manager - Role description: This is a 6-month fixed term role to come in and influence how service is delivered in a busy IT Dept. Working closely with their IT and business teams, you will review, provide recommendations, and implement a new service desk, supporting processes and reporting to help them become more effective as an organisation. Service Desk Manager - The ideal candidate: You are an experienced Service Desk Delivery manager with excellent people skills, able to bring staff with you on a programme of process, systems, and cultural change. You are confident with improving service desk processes within an application support environment, simplifying complex dependencies to help the team become more effective. You have implemented and configured service desk systems; identifying and managing risk mitigation tactics to facilitate delivery. You are confident at using ITIL and Continuous improvement frameworks for increasing the quality-of-service delivery, and are experienced with Agile project delivery frameworks. Service Desk Manager - Responsibilities: • Implement a support ticketing and delivery tool that improves efficiency of the IT Support team and provides self-service and knowledge management capabilities. • Implement monitoring and controls that lead to escalations, problem resolution and clearer management reports to improve team efficiency. • Implementing a “Voice of the Customer” process to identify areas of success and areas of improvement. Service Desk Manager - Experience expected: • Proven experience of managing and / or delivering services into a, busy IT Support Desk using ITIL processes. • Experience of introducing an IT continuous improvements cycle. • Manage conflicting priorities effectively and putting in place processes to assist team with these. • Manage delivery using multiple levels of internal support (up to third line support) and third-party support. • Configure a support desk for an IM department with customer portals, department dashboards and overarching executive reporting. Service Desk Manager - Preferred qualifications: • ITIL Foundations • ITIL Service management is preferred or equivalent experience • Outstanding communication and inter-personal skills with the ability to clearly communicate with senior management and the board • High-level of IT literacy • Project Management qualifications with AGILE Service Desk Manager - What they can offer you: • Generous annual leave starting at 25 days plus bank holidays • Generous pension provision, life assurance and permanent health insurance • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) • *Early finish Friday and flexible working • Discounts on gym membership • Employee assistance programme to give you support on any issues that come up in life

If you are interested in a well-funded, start-up culture you could be the ideal candidate to really move their Greenfield roadmap forward at pace. They are looking for top talent to join their newly formed Digital Technology team, based in a NW London HQ. The position is open to an A-team player who wants to drive and excel at the forefront of Data, Digital and Technology! The dedicated internal Salesforce resource, you will act as the champion for Salesforce within the business, driving adoption. You will need to have both a strong technical background (administration and configuration - Apex / Sales Cloud / Service Cloud / Marketing Cloud / FinancialForce) and business facing skills - able to liaise with senior level executives to ensure successful delivery. This is a key element of their digital transformation and this represents a great opportunity to get in at the early stages of implementation, thus being pivotal to the future success of the ERP programme of works. Role: Salesforce Administrator / Subject Matter Expert Location: Remote & North West London Salary: £60,000-70,000 + benefits You will offer: • Graduate level education • Min 3+ years Salesforce experience (ideally incl Apex) • Cloud experience • Excellent communication skills – confident liaising with C-suite staff • Any / all exposure (highly desirable) to FinancialForce, Sales Cloud Lightning, Service Cloud, Marketing Cloud, Einstein A driven “finisher”, quick learner, focused but adaptable, thrives in fast-moving, challenging environments, good comms., team player but can work independently, you will be able to demonstrate an up-to-date portfolio of work and show us your skill. They are looking for individuals who are passionate and love what they do, and look to continually improve, whilst mentoring others to do the same. You will love tech as much as they do! All roles here are hands-on and candidates should be highly motivated individuals who thrive in a fast moving environment and possess a can-do attitude.

Agile Project Manager / Scrum Master (Nationwide charity) – London OR 100% remote UK-wide. The key focus of the role is to instill best practice around project management and Agile principles within technical project teams; specifically with regards to the current migration to Microsoft Azure. Key deliverables will be to: Manage the delivery of project outcomes / Start and maintain weekly development and delivery cycles / Train team on best practice around project management and Agile principles.

Key activities:  

• Implement Scrum theory effectively within the charity appropriately and then be an organised leader experienced in working within a technical team; in turn, supporting the delivery of projects and
• Managing change around DevOps adoption, both within the IT/Dev team and wider stakeholders and Business
• Facilitating critical events that need to become the norm once working practices have changed g. Sprint Planning, Daily Scrums, Sprint Review, and Sprint Retrospectives.

  Experience:  

• Proven track record in leading a complex digital transformation within a wider programme of activity with high levels of dependency.
• Understand the flexibility required to implement Agile methodologies within an organisation where this will be a cultural shift in many
• Scrum Master: You have a strong understanding of Scrum theory, practices and
• Experience in the integration of Agile/Kanban with ticketing (i.e. BAU with Projects)
• Knowledge of GDPR and other privacy laws and their implications in the context of database management (CRM and marketing automation platforms)

  Beneficial:  

• Knowledge of fundraising regulations and other charity- specific
• Managing change around DevOps (specifically Azure DevOps) adoption within IT Dept and wider business to help stakeholders have good project visibility.

  Qualifications:   Project Management qualifications with Agile

IT Support Engineer: To be considered for this role the IT Support Engineer will have at least 5 years’ commercial experience in a broad range of Windows environments. IT Support Engineer: It is essential for the successful candidate to hit the ground running. The successful IT Support Engineer will be expected to assume responsibility for supporting the infrastructure of a group of companies within a short period of time. The position requires the candidate to be a self-starter, confident in their abilities and happy to work independently with the support of the IT Manager. • Windows Server 2008R2 – 2019 inc VMWare & Hyper-V virtualised environments • Windows Desktop W7Pro-W10Pro – must be competent in PC rebuilds • Exceptional knowledge of MS Office Suite 2013– 2019 inc. M365 • A thorough understanding and strong skills in Active Directory, Profiles, DHCP, DNS and IP based networks is essential • You will have demonstrable experience of Firewalls/Routers/Switches (ideally Watchguard & HPE) Firewalls/Web Filtering/Anti-Virus, ADSL/Leased Lines, RDS/TS Server, SAN/NAS, Back-up and disaster recovery, UPS procedures and HP/Lexmark Laserjet printer support. • Experience in Microsoft SQL administration would be an advantage. • Proven experience of PC rebuilds from scratch, Profile & PowerShell scripting experience. • Telephone – a strong background in in-house and hosted PBX required. • LAN Cat5e/6 Structured cabling installation skills would be advantageous. • Applicant must possess an excellent user support manner IT Support Engineer: A full UK driving license (3 points max) is required as visits to other Group offices may be required. Some out of hours and weekend work will be required as circumstances dictate. IT Support Engineer: In return our client can offer a competitive salary and benefits package, career-based training, the opportunity to work on a variety of Company projects and different technologies and a dynamic busy working environment.

Senior UX Researcher: You will be joining the team as a senior member and as such will be applying your wealth of knowledge to optimising the mobile app and other web applications, ensuring a smooth booking journey and the best browsing experience possible, to maximise conversion of browsing sessions to bookings/enquiries. As a Senior UX Researcher, you will work within a Product team conducting user research and analysing user behaviour, in order to improve existing site features and create new ones through A/B testing.   Senior UX Researcher: As our client’s newest addition, your specific responsibilities will be in the following areas: Conduct studies to understand user behaviour; Work closely within the product team; Generate insights that fuel new ideas and help improve existing user experience; Apply a variety of qualitative and quantitative methods; Own research workload from scoping, design, moderating, synthesising insights to presenting results; Guide, mentor and manage other UX researchers within the team.   Senior UX Researcher: A hybrid working model is available with this position with a mix of remote and office working offered pending discussion at interview.   Senior UX Researcher: Working as part of a multi-skilled team made up of designers, developers, product owners, researchers and analyst; the role of Senior UX Researcher will be to make a strategic focus on improving the mobile app experience and will be pivotal in delivering changes to the wider business. Senior UX Researcher: Essential to have:   - Strong UX Research experience. - Experience with e-commerce websites. - Experience with both qualitative and quantitative methods. - Commercially focused approach. Senior UX Researcher: Desirable Experience: - Experience working on high traffic websites. - Experience in A/B testing. - Stakeholder and people management