Sales Associate sought by successful, innovative local business. Duties and responsibilities include working closely with the management team to identify potential customers, engage with them (via any and all appropriate means; LinkedIn / telephone / email / social media etc), determine their needs, answer their questions and, subsequently, recommend the right sample (free) product in the hope the relationship develops long term. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our high standards.

Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the company’s sales goals.

Responsibilities:

• Use your smarts to actively identify and engage with new potential customers (typically buyers / procurement execs) through a combination of internet research, industry publications, social media etc
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and product information
• Follow and achieve company’s sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Cross sell products
• Handle returns
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing product design)

Requirements:

• Proven work experience as a telephone-based or retail Sales Associate, sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• BSc degree in Marketing or related field would be a plus