IT Support Engineer (1st to 3rd Line) - Standalone Function - Mon to Fri in HQ (Thame) We are currently seeking a highly motivated and experienced IT Support Engineer to join our client’s dynamic team in their Thame HQ. The successful candidate will really be able to make their mark, acting in a standalone capacity with responsibility for providing on-site, first-class technical support to c50 users, ensuring that their systems are always running smoothly and efficiently. Responsibilities: • Responding to 1st – 3rd Line technical support queries raised by users via phone, email and in person. • Providing advanced troubleshooting and technical support for common hardware, software, and networking issues. • Resolving complex issues related to servers, databases, and (bespoke) applications. • Identifying and resolving problems related to infrastructure, network connectivity and IT security. • Maintaining accurate documentation of support requests and solutions. Essential Requirements: • Proven experience in a similar role / working independently providing 1st Line / helpdesk troubleshooting to complex 3rd Line support. • Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010. • Strong technical skills across Mac operating systems, networking, and hardware troubleshooting. • Excellent telephone manner and polished client facing experience. • A Microsoft certification such as an MCSE or MCITP is desirable. If you are a self-motivated and detail-oriented professional who enjoys providing quick wins just as much as solving complex technical problems, we encourage you to apply for this exciting opportunity.

Technical Project Manager (Data Management, Data Migration, Data Reconciliation, or regulatory implementation) - £65,000 - Professional Services Consultancy Position Overview: Our Client is seeking a skilled Technical Project Manager (within the data domain:- Data Management, Data Migration, Data Reconciliation, or regulatory implementation) to join their dynamic team. This role is integral to their ongoing projects and offers an opportunity to work in a flexible, agile environment. The ideal candidate will possess a robust blend of technical knowledge and project management expertise, ensuring the successful delivery of projects within their data domain. Technical Project Manager Essential Skills: • Education and Experience: o A graduate degree or equivalent project experience. o Significant experience and proficiency in Technical Project Management. • Project Management: o Methodology-agnostic, pragmatic approach to project management. o Strong project management experience in an agile environment. o Proficiency in dependency tracking and developing strategies for best practice delivery. • Technical Expertise: o Strong technical knowledge within the data domain. o Understanding of testing and quality assurance. o Experience with defect management, acceptance testing, and problem resolution. o Risk-based prioritisation skills. • Project Delivery: o Experience in areas such as Data Management, Data Migration, Data Reconciliation, or regulatory implementation (e.g., PSD2, Basel IV). o Ability to negotiate project scope and priority with teams and customer stakeholders. • Stakeholder Management: o Strong relationship and stakeholder management skills, including experience with senior stakeholders (e.g. Director level and above). o Capability to drive direction on governance, controls, and frameworks to deliver business remediation and testing. Technical Project Manager Key Responsibilities: • Manage and deliver technical projects within the data domain. • Track project dependencies and develop strategies for best practice delivery. • Ensure quality assurance and testing standards are met. • Handle defect management and prioritise problem resolution based on risk. • Deliver projects related to data management, migration, reconciliation, and regulatory implementation. • Negotiate project scope and priorities with stakeholders. • Maintain strong relationships and manage expectations of senior stakeholders. • Implement governance, controls, and frameworks to support project delivery.

Backend Engineer (Python) – Google Partner – Hybrid North London   Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers.   They are on the lookout for a Backend Engineer to work on the creation and deployment of ground-breaking software solutions. As a Backend Engineer, you will collaborate closely with cross-functional teams, including engineering, product management, design, and QA   Key Responsibilities:  

• Work as part of a cross-functional team to help drive the development of new features
• Ensure best practices and patterns: you will advocate and enforce best standards, and patterns. Your deep understanding of backend technologies will help you to guide your peers - ensuring that our code is of high quality.
• Work on automation and process improvement: you will increase efficiency, reliability, and scalability, by creating automated processes that improve development workflows.
• Promote engineering best practices.
• Collaborate and share knowledge: you will engage with the engineering community, using your expertise to contribute to events and knowledge-sharing initiatives. You will inspire and motivate your peers to learn - improving their capabilities.

  Required Skills:  

• Experience with designing and building REST APIs (ideally with Flask, FastAPI or similar.)
• Ability to design architectures to meet scalability, reliability and security targets.
• Good problem-solving skills with an emphasis on product development
• Understanding of best practices, coding standards, and architectural patterns.
• Experience in automating builds (CI/CD), feature flags and automated testing.

  Bonus skills:  

• Experience with message driven systems (ideally google pub/sub)
• RDBMS skills (ideally postgres).
• Experience with some kind of no SQL db (document store/key value store) would be helpful.
• Experience with containerisation (Docker or kubernetes).
• GCP skills including configuration management (ideally using terraform).
• Experience with Google Cloud Build for CI/CD actions, deployments and builds.

Senior Backend Engineer Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers. They are on the lookout for an experienced Senior Backend Engineer to spearhead the creation and deployment of ground-breaking software solutions. The ideal candidate should possess robust technical acumen, impeccable skills, and a track record of successful project execution. As the Senior Backend Engineer, you will collaborate closely with cross-functional teams, including engineering, product management, design, and QA, to conceive, design, and execute top-tier, enterprise-scalable software products that cater to their clients and end-users. While actively coding, you will be responsible for upholding technical excellence throughout development and QA, as well as shaping the architecture of your product domain. Key Responsibilities: • Work as part of a cross-functional team to help drive the development of new features • Lead change, innovation, and drive transformation within our teams: your expertise will identify opportunities for improvement in our frontend applications, tooling, and architecture. • Ensure best practices and patterns: you will advocate and enforce best standards, and patterns. Your deep understanding of backend technologies will help you to guide your peers - ensuring that our code is of high quality. • Work on automation and process improvement: you will increase efficiency, reliability, and scalability, by creating automated processes that improve development workflows. • Promote engineering best practices. • Collaborate and share knowledge: you will engage with the engineering community, using your expertise to contribute to events and knowledge-sharing initiatives. You will inspire and motivate your peers to learn - improving their capabilities. Required Skills: • Significant experience in API and web application development in Python (ideally with Flask, FastAPI or similar.) • Experience with designing and building REST APIs • Strong GCP skills including configuration management (ideally using terraform). • Experience with Cloud Functions and Cloud Runs • Experience with containerisation (docker/ kubernetes) • Ability to design architectures to meet scalability, reliability and security targets • Good problem-solving skills with an emphasis on product development • In-depth understanding of best practices, coding standards, and architectural patterns. • Experience in automating builds (CI/CD), feature flags, automated testing, and releases using industry-standard tools for the GCP platform. • Knowledge and experience of Agile methodologies and practices Bonus skills: • Experience with message driven systems (ideally google pub/sub) • RDBMS skills (ideally postgres) • Experience with some kind of no SQL db ( document store/key value store ) would be helpful. • Experience with Google Cloud Build for CI/CD actions, deployments and builds.

Manual QA Tester (End to End) – Google Partner - £50,000 – Hybrid (2 days/wk in North London HQ) Please Note: This is a 100% manual testing role covering physical devices as well as APIs, and databases. Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers. As a Manual QA Tester, you will be responsible for ensuring the seamless functionality of their software applications, APIs, and hardware integrations through comprehensive manual testing. You will perform thorough testing across all stages of the product life cycle to ensure a high standard of quality and reliability. Your role will involve working with various teams to identify and resolve issues, contributing to the overall success of their technology solutions. Manual QA Tester Key Responsibilities: Test Planning and Strategy: Develop detailed test plans and strategies for end-to-end testing of software applications, APIs, and physical devices. Functional and Non-Functional Testing: Execute functional tests to verify the software application behaves as expected. API Testing: Test APIs to ensure they meet functional requirements and performance standards. Data Verification: Verify data correctness and consistency across different data sources and databases. Device Testing: Test software functionality on various physical devices, such as mobile phones, tablets, and IoT devices. Defect Management: Identify, document, and report defects and issues found during testing. Collaboration and Communication: Act as a liaison between development, product, and implementation teams to ensure clear communication and understanding of requirements. Manual QA Tester Required Skills & Qualifications: ● Proven experience as an End-to-End QA Specialist, Software Tester, or similar role. ● Strong knowledge of software testing methodologies, tools, and processes. ● Experience with API testing and familiarity with tools like Postman, SoapUI, or similar. ● Excellent analytical and problem-solving abilities. ● Detail-oriented with a focus on delivering high-quality results. ● Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. ● Knowledge of data verification techniques and data integrity principles. ● Familiarity with testing on various devices and platforms. ● Relevant certifications in software testing (e.g., ISTQB, CSTE) are advantageous.

Head of Product – Cloud-based Enterprise Software - Google Partner - £90,000 – Hybrid (2 days in North London HQ) Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers. As the Head of Product, you will play a critical role in shaping the product vision and strategy for their organisation. You will lead the Product department, including product managers, business analysts, and product adoption specialists, ensuring the continuous improvement of their products, compliance with market demands, and delivery of outstanding consumer experiences. This role requires a strategic thinker with a proven track record in product management, leadership, and the ability to drive product innovation and profitability. Whilst an experienced Head of Product is sought, consideration will be given to a Product Manager or Product Lead with the aptitude & ambition to make the transition to outright product department leadership. Head of Product Key Responsibilities: Leadership and Strategy: Lead the Product department, overseeing product managers, designers, and product data analysts. Team Development and Support: Mentor and support product managers, including the Lead Product Manager, fostering continuous improvement in their professional skills. Product Development and Execution: Transform product ideas from initial stages into actionable concepts, timelines, and projects, considering financial implications and market needs. Market Analysis and Strategy: Identify target consumer segments and markets, evaluating market trends, industry dynamics, and competitor strategies. Process and Innovation: Establish long-term methodologies and procedures for research, design conceptualisation, prototyping, and product development. Collaboration: Work closely with the CTO to transform ideas into production-ready features. Head of Product Required Experience: • Minimum of ten years of experience in a high-ranking Product Management position, preferably as a Head of Product Management in a complex business setting. • Diverse experience in product marketing, management, and communications. • Proven track record in enterprise software product development for both B2B and B2C markets. • Significant experience in Product Management positions, including experience in a leadership role. • Experience working directly with Engineers and UX designers in an Agile development environment. Head of Product Expected Skills: • Strong leadership skills with the ability to inspire and motivate cross-functional teams. • Rich blend of analytical, creative, and strategic talents. • Ability to define and analyse product metrics to influence product success. • Exceptional problem-solving, organisational, and project management skills. Head of Product Desired Competences & Attributes: • Superior problem-solving and organisational skills. • Ability to conceptualise, prioritise, and manage multiple projects effectively • Outstanding verbal and written communication skills. • Detail-oriented with a strategic mindset. • Demonstrated ability to resolve daily internal and external challenges in product management. • Capability to create a sustainable and exciting work environment for the team

Customer Success Manager - £50,000-60,000 – Hybrid (2 days in North London HQ) Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers. As their Customer Success Manager / Product Adoption Specialist, you will be responsible for ensuring that customers effectively adopt and use their products to achieve their business goals. You will work closely with internal and external stakeholders to understand customer needs, provide training and support, and drive user engagement. Your role will be pivotal in helping customers maximise value. Customer Success Manager Key Responsibilities: User Training and Support: Develop and deliver training programs and materials to help customers understand and effectively use our products. Customer Engagement: Foster strong relationships with customers, acting as their primary point of contact for product-related inquiries. Onboarding: Manage the onboarding process for new customers, ensuring a smooth and efficient transition to using our products. Product Advocacy: Act as the voice of the customer within the company, advocating for their needs and preferences whilst collaborating with product development teams to communicate user feedback and suggest enhancements. Data Analysis: Analyse user data to identify trends, usage patterns, and areas for improvement. Create reports and dashboards to visualise user engagement and adoption metrics. Stakeholder Communication: Maintain regular communication with key stakeholders to provide updates on adoption progress and gather feedback. Problem Solving: Identify and address challenges that hinder product adoption and user satisfaction. Customer Success Manager Required Skills and Qualifications: o Proven experience as a Customer Success Manager / Product Adoption Specialist, or similar role. o Strong presentation and training skills, with the ability to convey complex information clearly and effectively. o Excellent communication and interpersonal skills, with a customer-centric approach. o Proficiency in data analysis tools and techniques. o Strong analytical and problem-solving abilities. o Knowledge of change management principles and practices. o Ability to work collaboratively with cross-functional teams.

1st Line Technical Support / Helpdesk Engineer / Service Desk Engineer - MSP - Mon-Fri Borehamwood HQ - to-£30,000 basic. Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional, Microsoft-oriented, Technical Support / Helpdesk Engineer / Service Desk Engineer. Operating within a flat management structure, the successful Engineer will work with a varied client base providing the following remote responsibilities and duties: - Deliver excellent service, exceeding the customer expectations wherever possible - Provide First Time Fixes for incidents wherever possible - Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient resolution within SLA - Keeping Customers informed on at all time on status and progress - Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction - Ensure all open tickets are worked on within the time frame provided and updated Preferred qualifications and Skills: - Formal IT-oriented education or studying an industry recognised qualification ideal – MCP, MCSA, MCDT, MCSE, CCNA, CCNE, ETC. - Excellent oral and written communication skills with the ability to communicate effectively at all levels - Clear and Polite telephone manner - Excellent social skills with the ability to establish and maintain good/ productive relationships - A passion for providing exceptional customer service even during period of stress and pressure. A Microsoft configuration bias is preferred. Typical technology exposure in this role will include: - O365 with SharePoint - DDNS, DHCP - MS Exchange server configuration - AV, Web, and Email Scanning solutions - VMWare - Citrix - Linux - Cisco telephone Systems - Hardware troubleshooting of both desktop and server hardware - Application support of Microsoft Office, and common windows applications from vendors such as Adobe, McAfee etc.

Data Engineer / Professional Services Consultant - London-centric clientele - £60-65K + bens - Azure / Databricks / SQL ++ Open to candidates UK-wide, this ambitious Data Management and Analytics consultancy can give a driven candidate plenty of scope to continue to develop their career working with an enviable client list of UK banks and wider financial services companies. They are a niche Data Management & Analytics consultancy with their roots in client partnerships going back many years; successfully working with these companies helping them gain valuable insight from their data and providing analytical reporting to help them achieve their strategic objectives. They are now looking to recruit another Data Engineering Consultant with core technical experience within Azure / Databricks / SQL - ideally gained within Financial Services. You will be working with teams of data experts on varied and challenging projects within a client portfolio of Financial Services heavyweights ranging from Tier-1 Investment & Retail Banks to emerging challenger banks and established insurance providers. Requirements: • Professional Azure certification(s). • Strong SQL skills for querying and creation of views/tables, functions, and stored procedures. • Delivery experience using industry leading data ingestion tools - ideally Databricks. • Project experience using any of the following technologies: Microsoft Power BI, SAS, Teradata, Python, Snowflake etc. • Cross and multi-platform experience. • Financial services sector experience. • Multi-skilled experience in one or more of the following disciplines: Data Management, Data Engineering, Data Warehousing, Data Modelling, Data Quality, Data Integration, Data Analytics, Data Visualisation, Data Science and Business Intelligence. You must be: • Willing to work on client sites. • Willing to travel for work purposes and be happy to stay away from home Mon-Fri. • Eligible to work in the UK without restrictions.

Data Strategy & Governance Consultant / Professional Services Consultant - London-centric clientele - £60-65K + bens - Informatica (IDMC) / Collibra / SQL Open to candidates UK-wide, this ambitious Data Management and Analytics consultancy can give a driven candidate plenty of scope to continue to develop their career working with an enviable client list of UK banks and wider financial services companies. They are a niche Data Management & Analytics consultancy with their roots in client partnerships going back many years; successfully working with these companies helping them gain valuable insight from their data and providing analytical reporting to help them achieve their strategic objectives. They are now looking to recruit another Data Strategy & Governance Consultant with core technical experience within Informatica IDMC / Collibra / SQL. You will be working with teams of data experts on varied and challenging projects within a client portfolio of Financial Services heavyweights ranging from Tier-1 Investment & Retail Banks to emerging challenger banks and established insurance providers. Requirements: • Multi skilled experience in the concepts and delivery of Data Strategy & Governance. For example: Data Policies, Data Standards, Data Governance Framework, Data Quality Framework, Metadata Management, Master Data Management, Management Information and Data and Analytics. • The ability to deliver data strategy & governance tasks as part of a wider framework. • Project experience in defining and implementing data quality rules as well as having the ability to develop reporting to support the review and remediation of DQ issues that may be identified. • Project experience with the use of data strategy & governance tools such as Informatica (Informatica Intelligent Data Management Cloud (IDMC) - Essential), Collibra, MS Purview, Snowflake, Snowsight. You must be: • Willing to work on client sites. • Willing to travel for work purposes and be happy to stay away from home Mon-Fri. • Eligible to work in the UK without restrictions.