1st Line Technical Support / Helpdesk Engineer / Service Desk Engineer - MSP - Mon-Fri Borehamwood HQ - to-£30,000 basic. Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional, Microsoft-oriented, Technical Support / Helpdesk Engineer / Service Desk Engineer. Operating within a flat management structure, the successful Engineer will work with a varied client base providing the following remote responsibilities and duties: - Deliver excellent service, exceeding the customer expectations wherever possible - Provide First Time Fixes for incidents wherever possible - Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient resolution within SLA - Keeping Customers informed on at all time on status and progress - Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction - Ensure all open tickets are worked on within the time frame provided and updated Preferred qualifications and Skills: - Formal IT-oriented education or studying an industry recognised qualification ideal – MCP, MCSA, MCDT, MCSE, CCNA, CCNE, ETC. - Excellent oral and written communication skills with the ability to communicate effectively at all levels - Clear and Polite telephone manner - Excellent social skills with the ability to establish and maintain good/ productive relationships - A passion for providing exceptional customer service even during period of stress and pressure. A Microsoft configuration bias is preferred. Typical technology exposure in this role will include: - O365 with SharePoint - DDNS, DHCP - MS Exchange server configuration - AV, Web, and Email Scanning solutions - VMWare - Citrix - Linux - Cisco telephone Systems - Hardware troubleshooting of both desktop and server hardware - Application support of Microsoft Office, and common windows applications from vendors such as Adobe, McAfee etc.

Data Engineer / Professional Services Consultant - London-centric clientele - £60-65K + bens - Azure / Databricks / SQL ++ Open to candidates UK-wide, this ambitious Data Management and Analytics consultancy can give a driven candidate plenty of scope to continue to develop their career working with an enviable client list of UK banks and wider financial services companies. They are a niche Data Management & Analytics consultancy with their roots in client partnerships going back many years; successfully working with these companies helping them gain valuable insight from their data and providing analytical reporting to help them achieve their strategic objectives. They are now looking to recruit another Data Engineering Consultant with core technical experience within Azure / Databricks / SQL - ideally gained within Financial Services. You will be working with teams of data experts on varied and challenging projects within a client portfolio of Financial Services heavyweights ranging from Tier-1 Investment & Retail Banks to emerging challenger banks and established insurance providers. Requirements: • Professional Azure certification(s). • Strong SQL skills for querying and creation of views/tables, functions, and stored procedures. • Delivery experience using industry leading data ingestion tools - ideally Databricks. • Project experience using any of the following technologies: Microsoft Power BI, SAS, Teradata, Python, Snowflake etc. • Cross and multi-platform experience. • Financial services sector experience. • Multi-skilled experience in one or more of the following disciplines: Data Management, Data Engineering, Data Warehousing, Data Modelling, Data Quality, Data Integration, Data Analytics, Data Visualisation, Data Science and Business Intelligence. You must be: • Willing to work on client sites. • Willing to travel for work purposes and be happy to stay away from home Mon-Fri. • Eligible to work in the UK without restrictions.

Data Strategy & Governance Consultant / Professional Services Consultant - London-centric clientele - £60-65K + bens - Informatica (IDMC) / Collibra / SQL Open to candidates UK-wide, this ambitious Data Management and Analytics consultancy can give a driven candidate plenty of scope to continue to develop their career working with an enviable client list of UK banks and wider financial services companies. They are a niche Data Management & Analytics consultancy with their roots in client partnerships going back many years; successfully working with these companies helping them gain valuable insight from their data and providing analytical reporting to help them achieve their strategic objectives. They are now looking to recruit another Data Strategy & Governance Consultant with core technical experience within Informatica IDMC / Collibra / SQL. You will be working with teams of data experts on varied and challenging projects within a client portfolio of Financial Services heavyweights ranging from Tier-1 Investment & Retail Banks to emerging challenger banks and established insurance providers. Requirements: • Multi skilled experience in the concepts and delivery of Data Strategy & Governance. For example: Data Policies, Data Standards, Data Governance Framework, Data Quality Framework, Metadata Management, Master Data Management, Management Information and Data and Analytics. • The ability to deliver data strategy & governance tasks as part of a wider framework. • Project experience in defining and implementing data quality rules as well as having the ability to develop reporting to support the review and remediation of DQ issues that may be identified. • Project experience with the use of data strategy & governance tools such as Informatica (Informatica Intelligent Data Management Cloud (IDMC) - Essential), Collibra, MS Purview, Snowflake, Snowsight. You must be: • Willing to work on client sites. • Willing to travel for work purposes and be happy to stay away from home Mon-Fri. • Eligible to work in the UK without restrictions.

Business Systems Analyst (ERP in FM) - Three month contract (Inside IR35) - 90% Remote - £350/d Our client is recruiting for a talented and self-motivated Business Systems Analyst to deliver an end-to-end map of business processes delivered by a UK-wide network of field-based scheduling technicians (any Facilities Management (FM) industry experience highly beneficial). Specifically, you will assess every aspect of how their bespoke ERP is integrated in these daily business operations. For this position, you will examine existing systems, report common issues, evaluate performance, and recommend new system procedures. To excel in this position, you should be an experienced professional with in-depth knowledge of business processes and business system analysis techniques. The ideal candidate be dedicated and demonstrate excellent written and verbal communication skills. Responsibilities: • Examine, document and as-is process map current ERP business procedures. • Identify effective solutions for business software system issues. • Report common patterns, questions and other issues to management. • Recommend solutions for improving and restructuring company procedures. • Assess company performance, information, and plans by conducting regular tests and analysis. • Monitor company systems status and report any progress or changes. • Assess hardware and software needs and provide recommendations for improvements Requirements: • Bachelor’s degree in business, computer science, or relevant field. • A minimum of 3 years’ experience as a business systems analyst with a demonstrable focus on process mapping. • Significant experience analysing ERP solutions. • Ability to work in a collaborative environment. • Excellent interpersonal and communication skills. • Highly analytical mindset. • Proficient in Microsoft Office. • Understanding of modern APIs and web services highly beneficial. • Experience of Facilities Management (FM) highly beneficial.

CRM Solutions Analyst – Charity industry experience essential - £50,000 + excellent benefits – Hybrid 2 days/wk in London HQ To be considered for this post, you must offer demonstrable employment experience in the UK charity sector providing CRM-based systems services (Salesforce preferred but FULL TRAINING PROVIDED). Reporting to the Head of Systems and Management Information, the role of the CRM Solutions Analyst is to support data solutions and development initiatives. You will work effectively with the wider team to manage the customer relationship management systems, ensuring they are optimally configured, customised, and integrated with other systems to maximise operational efficiency, support business processes, and help achieve strategic goals. You will work closely with other stakeholders such as IT, Finance, and senior leaders to ensure that data is integrated across the organisation and that data-driven insights are used to improve business processes and outcomes. Also responsible for building and maintaining customisations, integrations, and add-ons to the CRM system and other business applications. This could include dashboards, workflows, business rules, reports, and other customisations that help staff to manage and monitor their work. Key responsibilities: • Identify business needs and requirements. • Translate business requirements into technical specifications. • Design and develop technical solutions that meet business requirements. • Create documentation and training materials to support technical solutions. • Create user manuals, technical documentation, and training materials for end-users and support staff. • Participate in the development and implementation of data governance policies and procedures to ensure data quality, security, and compliance. Salary: £50,000 per annum plus excellent benefits Type: Permanent Hours: 37.5 hours per week, and with hybrid working those hours can be done any time between 7am – 7pm. Core working hours are 10am – 3pm. 2 days per week in the central London HQ, in line with hybrid working framework.

CRM Solutions Manager (Standalone) – Charity sector experience essential - £62,500 + excellent benefits – Hybrid 2 days/wk in London HQ To be considered for this post, you must offer demonstrable employment experience in the UK charity sector providing CRM-based systems services (Salesforce preferred but FULL TRAINING PROVIDED). Reporting to the Head of Systems and Management Information, the role of the CRM Solutions Manager is to support data solutions and development initiatives. Purpose of the role Manage the customer relationship management systems, ensuring they are optimally configured, customised, and integrated with other systems to maximise operational efficiency, support business processes, and help achieve strategic goals. Work closely with other stakeholders such as IT, Finance, and senior leaders to ensure that data is integrated across the organisation and that data-driven insights are used to improve business processes and outcomes. Build and maintain customisations, integrations, and add-ons to the CRM system and other business applications. This could include dashboards, workflows, business rules, reports, and other customisations that help staff to manage and monitor their work. Key responsibilities and outcomes. • Work with the Business Analyst to identify business needs and requirements. Includes participating in meetings with business stakeholders to understand their needs and gather requirements. • Translate business requirements into technical specifications. Creating detailed documentation that outlines technical requirements, such as system architecture, design, and functionality. • Design and develop technical solutions that meet business requirements. Creating and reviewing system design documents, working with developers to implement solutions, and ensuring that solutions align with technical standards and guidelines. Also includes analysing technical constraints and potential challenges to ensure that solutions are feasible and can be implemented within the desired timeframe. • Create documentation and training materials to support technical solutions. Creating user manuals, technical documentation, and training materials for end-users and support staff. • Participate in the development and implementation of data governance policies and procedures to ensure data quality, security, and compliance. Salary: £62,500 per annum plus excellent benefits Type: Permanent Hours: 37.5 hours per week, and with hybrid working those hours can be done any time between 7am – 7pm. Core working hours are 10am – 3pm. 2 days per week in the central London HQ, in line with hybrid working framework.

Test Analyst required for a global consultancy firm partnering with world leading clients. Working with teams of testing experts on varied and challenging projects, the company offers a dynamic and exciting career opportunity. The company prides itself on internal growth and training and is unrivalled by other consultancies. They are seeking to recruit a Test Analyst to be based out of their offices in Newcastle, but there will be flexible/hybrid working. Essential Skills: • Good understanding of data testing concepts, methodologies, and techniques. • Experience in designing and executing data tests, data profiling, data quality assessment, and data validation. • Strong analytical and reporting skills to help identify data issues, analyse data patterns, and present findings effectively. • Proficiency in SQL query writing, data extraction, and manipulation from relational databases. Main Duties As a Test Analyst you will be responsible for ensuring the accuracy, integrity, and quality of data within both the organisation and other company's systems. Your primary role will involve designing and executing data tests, identifying anomalies, and collaborating with stakeholders to address data-related issues. Why apply? If you are an IT professional, passionate about your career and looking to work for an organisation offering continued growth and development opportunities then this is a great opportunity for you to join a company with a reputation for innovation and thought leadership. Applicants will receive an excellent benefits package, which includes: • Company Pension Scheme • Private Healthcare • Flexible Life Cover • Flexible Annual Leave • Childcare Vouchers

Our Client are looking for an experienced Data Solutions Architect to be responsible for providing strategic leadership and technical expertise in the design and development of their client’s Data Solutions, namely cloud data platforms, IoT analytics, data integration and migration projects. The Company is a niche Data Management & Analytics consultancy with all the excitement and agility of a new company but with their roots in long standing client partnerships; successfully working with these companies helping them gain valuable insight from their data and providing analytical reporting to help them achieve their strategic objectives. The role will involve direct management of senior technical staff from both a line management and coaching / mentoring perspective. Therefore, prior technical and team lead experience is essential. Experience should include: Designing cloud data platforms in either Azure / AWS or significant on-premise design experience. 5+ years prior experience in data engineering or business intelligence roles. Extensive ETL and data pipeline design experience, technology agnostic. Understanding of data warehouse and data lake principles. Demonstrable data modelling capabilities Expert SQL skills The role is mostly remote, with occasional client visits to the Newcastle office.