Customer Success Manager

Full time, Permanent
London
Posted 1 month ago

Customer Success Manager – £50,000-60,000 – Hybrid (2 days in North London HQ)

Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers.

As their Customer Success Manager / Product Adoption Specialist, you will be responsible for ensuring that customers effectively adopt and use their products to achieve their business goals. You will work closely with internal and external stakeholders to understand customer needs, provide training and support, and drive user engagement. Your role will be pivotal in helping customers maximise value.

Customer Success Manager Key Responsibilities:

User Training and Support: Develop and deliver training programs and materials to help customers understand and effectively use our products.

Customer Engagement: Foster strong relationships with customers, acting as their primary point of contact for product-related inquiries.

Onboarding: Manage the onboarding process for new customers, ensuring a smooth and efficient transition to using our products.

Product Advocacy: Act as the voice of the customer within the company, advocating for their needs and preferences whilst collaborating with product development teams to communicate user feedback and suggest enhancements.

Data Analysis: Analyse user data to identify trends, usage patterns, and areas for improvement. Create reports and dashboards to visualise user engagement and adoption metrics.

Stakeholder Communication: Maintain regular communication with key stakeholders to provide updates on adoption progress and gather feedback.

Problem Solving: Identify and address challenges that hinder product adoption and user satisfaction.

Customer Success Manager Required Skills and Qualifications:

o Proven experience as a Customer Success Manager / Product Adoption Specialist, or similar role.
o Strong presentation and training skills, with the ability to convey complex information clearly and effectively.
o Excellent communication and interpersonal skills, with a customer-centric approach.
o Proficiency in data analysis tools and techniques.
o Strong analytical and problem-solving abilities.
o Knowledge of change management principles and practices.
o Ability to work collaboratively with cross-functional teams.

Job Features

Job CategoryIT
Salary£60000
Job ReferenceARBSPAS

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