IT Support Engineer

IT Support Engineer (1st to 3rd Line) – Standalone Function – Mon to Fri in HQ (Thame)

We are currently seeking a highly motivated and experienced IT Support Engineer to join our client’s dynamic team in their Thame HQ. The successful candidate will really be able to make their mark, acting in a standalone capacity with responsibility for providing on-site, first-class technical support to c50 users, ensuring that their systems are always running smoothly and efficiently.

Responsibilities:

• Responding to 1st – 3rd Line technical support queries raised by users via phone, email and in person.
• Providing advanced troubleshooting and technical support for common hardware, software, and networking issues.
• Resolving complex issues related to servers, databases, and (bespoke) applications.
• Identifying and resolving problems related to infrastructure, network connectivity and IT security.
• Maintaining accurate documentation of support requests and solutions.

Essential Requirements:

• Proven experience in a similar role / working independently providing 1st Line / helpdesk troubleshooting to complex 3rd Line support.
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010.
• Strong technical skills across Mac operating systems, networking, and hardware troubleshooting.
• Excellent telephone manner and polished client facing experience.
• A Microsoft certification such as an MCSE or MCITP is desirable.

If you are a self-motivated and detail-oriented professional who enjoys providing quick wins just as much as solving complex technical problems, we encourage you to apply for this exciting opportunity.

Technical Account Manager

Account Manager – Technology Sector – Cross-selling / Up-selling within existing accounts – £30,000-35,000 + commission (£45,000-50,000 ote)

Our client, a successful, growing Managed Services Provider (MSP), provides managed IT Support, Cybersecurity, Disaster Recovery, Contact Centre and Business Connectivity services to more than 60 UK clients.

Due to continued success, they are now looking to recruit an ambitious Account Manager to maximise services provided to these accounts thus helping expand the business still further.

Supported by the Directors, but working autonomously, you will be responsible for escalating our Client’s relationships with their existing clientele. Commission is uncapped and so there is a great potential to earn well.

The role will suit someone coming from a Technical Account Manager background, OR Pre-sales OR NO SALES experience (but, therefore, must be a techie themselves in order to make the switch to hands-off); someone excited about generating leads and following up on existing business requirements would thrive in an environment offering such freedom.

This is NOT a remote role so all applicants must live within an easily commutable distance of their North London HQ (Barnet).

Technical Project Manager

Technical Project Manager (Data Management, Data Migration, Data Reconciliation, or regulatory implementation) – £65,000 – Professional Services Consultancy

Position Overview: Our Client is seeking a skilled Technical Project Manager (within the data domain:- Data Management, Data Migration, Data Reconciliation, or regulatory implementation) to join their dynamic team. This role is integral to their ongoing projects and offers an opportunity to work in a flexible, agile environment. The ideal candidate will possess a robust blend of technical knowledge and project management expertise, ensuring the successful delivery of projects within their data domain.

Technical Project Manager Essential Skills:

• Education and Experience:
o A graduate degree or equivalent project experience.
o Significant experience and proficiency in Technical Project Management.

• Project Management:
o Methodology-agnostic, pragmatic approach to project management.
o Strong project management experience in an agile environment.
o Proficiency in dependency tracking and developing strategies for best practice delivery.

• Technical Expertise:
o Strong technical knowledge within the data domain.
o Understanding of testing and quality assurance.
o Experience with defect management, acceptance testing, and problem resolution.
o Risk-based prioritisation skills.

• Project Delivery:
o Experience in areas such as Data Management, Data Migration, Data Reconciliation, or regulatory implementation (e.g., PSD2, Basel IV).
o Ability to negotiate project scope and priority with teams and customer stakeholders.

• Stakeholder Management:
o Strong relationship and stakeholder management skills, including experience with senior stakeholders (e.g. Director level and above).
o Capability to drive direction on governance, controls, and frameworks to deliver business remediation and testing.

Technical Project Manager Key Responsibilities:

• Manage and deliver technical projects within the data domain.
• Track project dependencies and develop strategies for best practice delivery.
• Ensure quality assurance and testing standards are met.
• Handle defect management and prioritise problem resolution based on risk.
• Deliver projects related to data management, migration, reconciliation, and regulatory implementation.
• Negotiate project scope and priorities with stakeholders.
• Maintain strong relationships and manage expectations of senior stakeholders.
• Implement governance, controls, and frameworks to support project delivery.

Backend Engineer

Backend Engineer (Python) – Google Partner – Hybrid North London

 

Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers.

 

They are on the lookout for a Backend Engineer to work on the creation and deployment of ground-breaking software solutions. As a Backend Engineer, you will collaborate closely with cross-functional teams, including engineering, product management, design, and QA

 

Key Responsibilities:

 

  • Work as part of a cross-functional team to help drive the development of new features
  • Ensure best practices and patterns: you will advocate and enforce best standards, and patterns. Your deep understanding of backend technologies will help you to guide your peers – ensuring that our code is of high quality.
  • Work on automation and process improvement: you will increase efficiency, reliability, and scalability, by creating automated processes that improve development workflows.
  • Promote engineering best practices.
  • Collaborate and share knowledge: you will engage with the engineering community, using your expertise to contribute to events and knowledge-sharing initiatives. You will inspire and motivate your peers to learn – improving their capabilities.

 

Required Skills:

 

  • Experience with designing and building REST APIs (ideally with Flask, FastAPI or similar.)
  • Ability to design architectures to meet scalability, reliability and security targets.
  • Good problem-solving skills with an emphasis on product development
  • Understanding of best practices, coding standards, and architectural patterns.
  • Experience in automating builds (CI/CD), feature flags and automated testing.

 

Bonus skills:

 

  • Experience with message driven systems (ideally google pub/sub)
  • RDBMS skills (ideally postgres).
  • Experience with some kind of no SQL db (document store/key value store) would be helpful.
  • Experience with containerisation (Docker or kubernetes).
  • GCP skills including configuration management (ideally using terraform).
  • Experience with Google Cloud Build for CI/CD actions, deployments and builds.
Senior Backend Engineer

Senior Backend Engineer

Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers.

They are on the lookout for an experienced Senior Backend Engineer to spearhead the creation and deployment of ground-breaking software solutions. The ideal candidate should possess robust technical acumen, impeccable skills, and a track record of successful project execution. As the Senior Backend Engineer, you will collaborate closely with cross-functional teams, including engineering, product management, design, and QA, to conceive, design, and execute top-tier, enterprise-scalable software products that cater to their clients and end-users. While actively coding, you will be responsible for upholding technical excellence throughout development and QA, as well as shaping the architecture of your product domain.

Key Responsibilities:

• Work as part of a cross-functional team to help drive the development of new features
• Lead change, innovation, and drive transformation within our teams: your expertise will identify opportunities for improvement in our frontend applications, tooling, and architecture.
• Ensure best practices and patterns: you will advocate and enforce best standards, and patterns. Your deep understanding of backend technologies will help you to guide your peers – ensuring that our code is of high quality.
• Work on automation and process improvement: you will increase efficiency, reliability, and scalability, by creating automated processes that improve development workflows.
• Promote engineering best practices.
• Collaborate and share knowledge: you will engage with the engineering community, using your expertise to contribute to events and knowledge-sharing initiatives. You will inspire and motivate your peers to learn – improving their capabilities.

Required Skills:

• Significant experience in API and web application development in Python (ideally with Flask, FastAPI or similar.)
• Experience with designing and building REST APIs
• Strong GCP skills including configuration management (ideally using terraform).
• Experience with Cloud Functions and Cloud Runs
• Experience with containerisation (docker/ kubernetes)
• Ability to design architectures to meet scalability, reliability and security targets
• Good problem-solving skills with an emphasis on product development
• In-depth understanding of best practices, coding standards, and architectural patterns.
• Experience in automating builds (CI/CD), feature flags, automated testing, and releases using industry-standard tools for the GCP platform.
• Knowledge and experience of Agile methodologies and practices

Bonus skills:

• Experience with message driven systems (ideally google pub/sub)
• RDBMS skills (ideally postgres)
• Experience with some kind of no SQL db ( document store/key value store ) would be helpful.
• Experience with Google Cloud Build for CI/CD actions, deployments and builds.

Manual QA Tester

Manual QA Tester (End to End) – Google Partner – £50,000 – Hybrid (2 days/wk in North London HQ)

Please Note: This is a 100% manual testing role covering physical devices as well as APIs, and databases.

Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers.

As a Manual QA Tester, you will be responsible for ensuring the seamless functionality of their software applications, APIs, and hardware integrations through comprehensive manual testing. You will perform thorough testing across all stages of the product life cycle to ensure a high standard of quality and reliability. Your role will involve working with various teams to identify and resolve issues, contributing to the overall success of their technology solutions.

Manual QA Tester Key Responsibilities:

Test Planning and Strategy: Develop detailed test plans and strategies for end-to-end testing of software applications, APIs, and physical devices.

Functional and Non-Functional Testing: Execute functional tests to verify the software application behaves as expected.

API Testing: Test APIs to ensure they meet functional requirements and performance standards.

Data Verification: Verify data correctness and consistency across different data sources and databases.

Device Testing: Test software functionality on various physical devices, such as mobile phones, tablets, and IoT devices.

Defect Management: Identify, document, and report defects and issues found during testing.

Collaboration and Communication: Act as a liaison between development, product, and implementation teams to ensure clear communication and understanding of requirements.

Manual QA Tester Required Skills & Qualifications:

● Proven experience as an End-to-End QA Specialist, Software Tester, or similar role.
● Strong knowledge of software testing methodologies, tools, and processes.
● Experience with API testing and familiarity with tools like Postman, SoapUI, or similar.
● Excellent analytical and problem-solving abilities.
● Detail-oriented with a focus on delivering high-quality results.
● Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
● Knowledge of data verification techniques and data integrity principles.
● Familiarity with testing on various devices and platforms.
● Relevant certifications in software testing (e.g., ISTQB, CSTE) are advantageous.

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