Manual QA Tester (End to End) – Google Partner – £50,000 – Hybrid (2 days/wk in North London HQ)

Please Note: This is a 100% manual testing role covering physical devices as well as APIs, and databases.

Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers.

As a Manual QA Tester, you will be responsible for ensuring the seamless functionality of their software applications, APIs, and hardware integrations through comprehensive manual testing. You will perform thorough testing across all stages of the product life cycle to ensure a high standard of quality and reliability. Your role will involve working with various teams to identify and resolve issues, contributing to the overall success of their technology solutions.

Manual QA Tester Key Responsibilities:

Test Planning and Strategy: Develop detailed test plans and strategies for end-to-end testing of software applications, APIs, and physical devices.

Functional and Non-Functional Testing: Execute functional tests to verify the software application behaves as expected.

API Testing: Test APIs to ensure they meet functional requirements and performance standards.

Data Verification: Verify data correctness and consistency across different data sources and databases.

Device Testing: Test software functionality on various physical devices, such as mobile phones, tablets, and IoT devices.

Defect Management: Identify, document, and report defects and issues found during testing.

Collaboration and Communication: Act as a liaison between development, product, and implementation teams to ensure clear communication and understanding of requirements.

Manual QA Tester Required Skills & Qualifications:

● Proven experience as an End-to-End QA Specialist, Software Tester, or similar role.
● Strong knowledge of software testing methodologies, tools, and processes.
● Experience with API testing and familiarity with tools like Postman, SoapUI, or similar.
● Excellent analytical and problem-solving abilities.
● Detail-oriented with a focus on delivering high-quality results.
● Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
● Knowledge of data verification techniques and data integrity principles.
● Familiarity with testing on various devices and platforms.
● Relevant certifications in software testing (e.g., ISTQB, CSTE) are advantageous.

Head of Product – Cloud-based Enterprise Software – Google Partner – £90,000 – Hybrid (2 days in North London HQ)

Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers.

As the Head of Product, you will play a critical role in shaping the product vision and strategy for their organisation. You will lead the Product department, including product managers, business analysts, and product adoption specialists, ensuring the continuous improvement of their products, compliance with market demands, and delivery of outstanding consumer experiences. This role requires a strategic thinker with a proven track record in product management, leadership, and the ability to drive product innovation and profitability. Whilst an experienced Head of Product is sought, consideration will be given to a Product Manager or Product Lead with the aptitude & ambition to make the transition to outright product department leadership.

Head of Product Key Responsibilities:

Leadership and Strategy: Lead the Product department, overseeing product managers, designers, and product data analysts.

Team Development and Support: Mentor and support product managers, including the Lead Product Manager, fostering continuous improvement in their professional skills.

Product Development and Execution: Transform product ideas from initial stages into actionable concepts, timelines, and projects, considering financial implications and market needs.

Market Analysis and Strategy: Identify target consumer segments and markets, evaluating market trends, industry dynamics, and competitor strategies.

Process and Innovation: Establish long-term methodologies and procedures for research, design conceptualisation, prototyping, and product development.

Collaboration: Work closely with the CTO to transform ideas into production-ready features.

Head of Product Required Experience:

• Minimum of ten years of experience in a high-ranking Product Management position, preferably as a Head of Product Management in a complex business setting.
• Diverse experience in product marketing, management, and communications.
• Proven track record in enterprise software product development for both B2B and B2C markets.
• Significant experience in Product Management positions, including experience in a leadership role.
• Experience working directly with Engineers and UX designers in an Agile development environment.

Head of Product Expected Skills:

• Strong leadership skills with the ability to inspire and motivate cross-functional teams.
• Rich blend of analytical, creative, and strategic talents.
• Ability to define and analyse product metrics to influence product success.
• Exceptional problem-solving, organisational, and project management skills.

Head of Product Desired Competences & Attributes:

• Superior problem-solving and organisational skills.
• Ability to conceptualise, prioritise, and manage multiple projects effectively
• Outstanding verbal and written communication skills.
• Detail-oriented with a strategic mindset.
• Demonstrated ability to resolve daily internal and external challenges in product management.
• Capability to create a sustainable and exciting work environment for the team

Customer Success Manager – £50,000-60,000 – Hybrid (2 days in North London HQ)

Our Client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide. By joining them, you will be part of an innovative and dynamic team that is at the forefront of technological advancements, shaping the future and delivering unparalleled value to their customers.

As their Customer Success Manager / Product Adoption Specialist, you will be responsible for ensuring that customers effectively adopt and use their products to achieve their business goals. You will work closely with internal and external stakeholders to understand customer needs, provide training and support, and drive user engagement. Your role will be pivotal in helping customers maximise value.

Customer Success Manager Key Responsibilities:

User Training and Support: Develop and deliver training programs and materials to help customers understand and effectively use our products.

Customer Engagement: Foster strong relationships with customers, acting as their primary point of contact for product-related inquiries.

Onboarding: Manage the onboarding process for new customers, ensuring a smooth and efficient transition to using our products.

Product Advocacy: Act as the voice of the customer within the company, advocating for their needs and preferences whilst collaborating with product development teams to communicate user feedback and suggest enhancements.

Data Analysis: Analyse user data to identify trends, usage patterns, and areas for improvement. Create reports and dashboards to visualise user engagement and adoption metrics.

Stakeholder Communication: Maintain regular communication with key stakeholders to provide updates on adoption progress and gather feedback.

Problem Solving: Identify and address challenges that hinder product adoption and user satisfaction.

Customer Success Manager Required Skills and Qualifications:

o Proven experience as a Customer Success Manager / Product Adoption Specialist, or similar role.
o Strong presentation and training skills, with the ability to convey complex information clearly and effectively.
o Excellent communication and interpersonal skills, with a customer-centric approach.
o Proficiency in data analysis tools and techniques.
o Strong analytical and problem-solving abilities.
o Knowledge of change management principles and practices.
o Ability to work collaboratively with cross-functional teams.