Sales Executive / Account Manager

Sales Executive / Business Development Manager / Account Manager – financial services sector. £40-45K basic + uncapped commission (realistic £60K ote yr 1 / £80K ote yr 2): Our Client work with some of the biggest and best brands in the financial services industry to create compelling video content, thought leadership programmes, full-scale virtual conferences & events and execute targeted video distribution campaigns from their state-of-the-art London City studio.

 

About the role:

 

They are looking for an experienced, enthusiastic, detail-orientated sales professional, to join the team and be responsible for developing new business and selling their video production, virtual conference technology and distribution services to the UK financial services market.

Essential skills

 

  • Three years’ experience selling digital media or technology solutions into (ideally) financial services clients
  • Able to work from City of London studio
  • Motivation to exceed targets and earn high commission
  • (Ideally) existing relationships with contacts within financial services (ideally insurance or wealth management)
  • Hungry, entrepreneurial and driven – a self-starter
  • An inquisitive mind with an interest in digital and social media
  • Excellent presentation and communication skills

What’s on offer?

  • Fantastic location in the City of London
  • A culture where success is recognised and appreciated
  • Competitive salary, with regular reviews
  • A company pension scheme including employer contributions
  • Access to further training
  • Your birthday off
Application Support Analyst

Application Support Analyst (Remote / wfh & office hybrid model requiring 2 days per week in Surrey HQ): This global software solutions provider are looking for a Support Analyst to manage customer-reported incidents. The successful candidate will be responsible for owning client-reported issues and queries through to resolution. Activities include analysing customer-reported issues, providing workarounds, and accurately recreating and documenting reproduction steps for software engineering and QA teams while meeting response obligations defined by the customer’s Software License Agreement (SLA).

Main tasks include:

• Responding to telephone calls and email requests from clients
• Logging details of service request into customer service systems
• Investigating and replicating service requests
• Providing regular updates to clients on faults and other service requests
• Taking ownership of service request through to client delivery
• Responding to clients in accordance with their SLA
• Testing fixes and new enhancements before client delivery
• Reviewing and delivering documentation in a timely manner
• Producing and issuing support reports for clients within agreed timescales
• Assisting with internal and external product training
• Completing other related duties as defined by management

About You:

• Experience working in a client-facing environment
• Strong interpersonal and client-facing communication skills
• Excellent analytical and problem-solving skills
• Ability to work accurately under pressure whilst remaining attentive to detail
• Ability to work with minimal supervision
• Experience using MS office products
• Application Support Experience
• ITIL Certified

Our Client operate a remote / wfh & office hybrid model requiring 2 days per week in Surrey HQ.

Hours of work are either 08:00-16:00 OR 10:30-18:30

Our Client offers a generous pension to all our employees as well as private Medical and Dental. They also offer subsidised Gym membership, Life assurance and Group income protection. Volunteer in your community and they will pay for that too

(Junior) UX Researcher

UX Researcher (remote / work from home (wfh) / hybrid model to suit most candidate circumstances). Our Ecommerce client are experiencing a huge surge in demand and are undergoing one of their biggest periods of growth to date.

UX Researcher: Working as part of a multi-skilled team made up of designers, developers, product owners, researchers and analyst; the role of UX Researcher will be to make a strategic focus on improving user experience and will be pivotal in delivering changes to the wider business. You will be applying your knowledge to optimising the mobile app and other web applications, ensuring a smooth booking journey and the best browsing experience possible, to maximise conversion of browsing sessions to bookings/enquiries. As a UX Researcher, you will work conducting user research and analysing user behaviour, in order to improve existing site features and create new ones through A/B testing.

UX Researcher: Essential to have:

– UX Research experience.
– Experience with e-commerce websites.
– Experience with both qualitative and quantitative methods.
– Commercially focused approach.

UX Researcher: Desirable Experience:

– Experience working on high traffic websites.
– Experience in A/B testing.
– Stakeholder and people management

UX Researcher: A hybrid working model is available with this position with a mix of remote and office working offered pending discussion at interview.

Lead & Senior UX Designer(s)

Senior UX Designer – remote / work from home (wfh) / hybrid model to suit most candidate circumstances). Our Ecommerce client are experiencing a huge surge in demand and are undergoing one of their biggest periods of growth to date.

Our Client’s expanding Web team are looking for a Lead / Senior UX Designer to join a multi-skilled team of designers, developers and analysts. The Web team are responsible for a website across multiple channels – optimising them to ensure a smooth booking journey and the best browsing experience possible in order to maximise conversion rates and ultimately help the business to grow.

This role will at an exciting time as the business makes a strategic focus on improving the customer web experience. The team will be pivotal in delivering these changes to fulfil the goal of the programme.

About You:

You will have proven experience of successfully designing aesthetically-appealing e-commerce sites in a commercial environment and have a strong understanding of interaction design. You will have significant experience using design and prototyping tools such as Moqups, Sketch, Framer etc.

You will have a commercial approach to design, and be able to demonstrate the tangible benefit of any design changes made. You will be comfortable working with Agile methodologies in a collaborative team environment.

The Senior UX designer will apply their design skills to create aesthetically pleasing, user-friendly web design – conceiving and implementing ideas as part of a fast-moving programme of change designed to increase conversion – on both project work and regular, incremental updates to the website design.

In addition, the role will mentor and coach other Designers and take the lead in building relationships with the rest of the business to clarify the brand and aesthetic requirements for design, as well as understanding technical impediments in order to deliver the design changes.

Experience of working on large-scale e-commerce sites and using A/B testing methodologies would be very welcome, but aren’t essential. Experience of mentoring or managing a small team would be beneficial.

Data Analyst

Data Analyst (SQL / Excel / Tableau) – remote / work from home (wfh) / hybrid model to suit most candidate circumstances). Our Ecommerce client are experiencing a huge surge in demand and are undergoing one of their biggest periods of growth to date.

 

As their newest Data Analyst, you will be crucial in creating and delivering bespoke analysis and reports in line with requirements and briefs provided by the Commercial Finance team, understanding business objectives and challenges and identifying opportunities to use data to address them.

As their newest Data Analyst, you will hold the following key skills:

Essential Experience (SQL / Excel / Tableau) – remote / work from home (wfh) / hybrid model to suit most candidate circumstances):

  • A related University degree and/or similar relevant qualification
  • Passionate about analytics
  • Ability to manipulate data using SQL
  • Highly proficient in Microsoft Excel
  • Detail-oriented
  • Enthusiastic with a “can-do” attitude
  • Excellent communication skills, both verbal and written

Nice to have (SQL / Excel / Tableau) – remote / work from home (wfh) / hybrid model to suit most candidate circumstances):

  • Experience of working with Tableau
  • Comfortable working with large data sets
  • Understanding of financial terms, financial information and previous exposure to finance teams

Hybrid Working: Our client are proud to support hybrid-working across the business with a mixture or remote and office working options available to be discussed at interview

DevOps Engineer

DevOps Engineer (hybrid remote / work from home / wfh and office mix available to suit): This is an opportunity for a talented DevOps Engineer with a strong background in Linux and Cloud Platforms (AWS strongly preferred) to continually influence a DevOps culture in an award-winning employer (within a – relatively – regulation free sector). The team are making extensive use of AWS cloud tools including API Gateway, DynamoDB and ECS as well as EC2, RDS, Elasticache etc and are gradually bringing all of infrastructure under version control using Ansible and Terraform..

Technical Skills (for DevOps Engineer (hybrid remote / work from home / wfh and office mix available to suit):

• Experience of working with AWS to support cloud-based infrastructure.
• Working knowledge of key AWS technologies with EC2 as a minimum.
• Experience with the ‘infrastructure-as-code’ paradigm
• Good working knowledge of Linux server configuration, especially Apache or Nginx.
• Awareness of our key development tools, including PHP 7 and MySQL 5.5.
• Working knowledge of a CI tool such as Bamboo or Jenkins.
• Good experience of working with source code control systems such as Git.

Duties and Responsibilities (not exclusive) (for DevOps Engineer (hybrid remote / work from home / wfh and office mix available to suit)::

• The role requires the successful candidate to design and develop infrastructure components within an agile team
• The successful candidate would need to take ownership for the automation, deployment and operation of significant layers of infrastructure

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