1st / 2nd Technical Support Engineer (hybrid remote & Herts HQ OR fully remote (but must already be UK-based with full, independent eligibility to work in UK)). Our client is a successful Hertfordshire-based managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional, Technical Support Engineer to operate within their client support function.

1st / 2nd Technical Support Engineer (hybrid remote & Herts HQ OR fully remote (but must be UK-based with full, independent eligibility to work in UK)) – Operating within a flat management structure, the ideal 1st/2nd Line candidate will:

• Enjoy providing remote and telephone support to a varied client set
• Have the ability to assist with project managing installations and upgrades
• Have a good to very good working knowledge of PCs and Windows networking
• Ideally have some knowledge of Apple Macs
• Be a good communicator
• Have a full driving licence (own vehicle preferred but not essential)

1st / 2nd Technical Support Engineer (hybrid remote & Herts HQ OR fully remote (but must be UK-based with full, independent eligibility to work in UK)) – Specific Technical Experience:

• Working Knowledge of Active Directory and Security
• Windows Networking
• Good understanding of TCP/IP
• Troubleshooting Windows
• Knowledge of hardware and ability to carry out repairs
• Administration of Microsoft Exchange

Preferred qualifications and Skills:

Industry recognised qualification(s) ideal – MCP, MCSA, MCDT, MCSE, CCNA, CCNE, ETC.

Salary to £25-35K dependent on ability
Hours 9am – 5.30pm (Mon – Fri)

1st / 2nd Technical Support Engineer (hybrid remote & Herts HQ OR fully remote (but must be UK-based with full, independent eligibility to work in UK)).