Senior Salesforce Administrator: Our charity client are looking for a Senior Salesforce Administrator who will be a key member of our multi-disciplinary team working to agile principles (Scrum) and who will support the team and a diverse group of product owners and other partners in all aspects of Salesforce development and administration.   The Senior Salesforce Administrator is our Salesforce technical lead and will be key to the successful delivery of our Salesforce development plans, including sprint estimation, technical design and build, and end-to-end implementation. The role reports to a hands-on Business Systems Manager and will work alongside an experienced Business Process Analyst and a Systems Accountant, with the support of a Salesforce Administrator.   You will be joining at an exciting time for the team, as we drive forward the implementation of a bold and extensive roadmap for Salesforce and the other business systems which together support the operational delivery of our charitable objectives as well as generating the business information which drives our decision making. We are intrinsically enterprising, collaborative and delivery-minded and this role offers a great opportunity to get involved in some really interesting projects and create impact. As well as your strong technical expertise and commitment to agile principles, we want you to bring forward plenty of great ideas, enthusiasm, and a willingness to roll up your sleeves and work at pace. In return we will give you all the support that you need as well as scope to make your own choices and try things out.   Reporting to: Business Systems Manager   Key responsibilities  

• Build customised, usable solutions in Salesforce that support user needs, business requirements and processes.
• Manage processes for enhanced usability and efficiency, including (but not limited to) process builder, workflow rules, formula fields, approval and escalation rules, configuration of user setup, profiles and roles, customisation of objects, fields, record types, page layouts and validations.
• Actively participate in and contribute to architecture/design discussions and decisions.
• With the assistance of the Salesforce Administrator, be responsible for daily administration and user support, including the logging, tracking and ultimate resolution of user support requests.
• Provide technical mentorship to the Salesforce Administrator.
• Devise and create system documentation, including processes, policies and application configuration.
• Devise and provide appropriate one-off and on-going training to users.
• Proactively identify opportunities for system improvement, process automation, efficiency gains and business intelligence enhancements.
• Provide a consistent and approachable point of contact for users and other stakeholders.

  Experience, skills, and knowledge  

• Experience in a similar role or as a Salesforce Administrator who is now ready to step-up (essential)
• Demonstrable knowledge and track record of customization and maintenance of Salesforce, including process builder, flows, workflows, assignment rules, validation rules, role hierarchy, profiles and sharing (essential)
• Committed to agile principles (essential)
• Creative and with design flair – able to design user interfaces and page layouts which are intuitive and easy to use (essential)
• Salesforce Certified Administrator (essential) or Salesforce Advanced Administrator (desirable)
• Experience with third-party applications such as Conga, Form Assembly and DocuSign (desirable)
• Experience of working to agile principles, especially Scrum (desirable)
• Advanced Microsoft Excel/data handling skills (desirable)

Service Desk Manager (100% remote option) FTC: At the heart of our charity Client’s strategy lies the need to drive changes within the IT department to support the transition to a new technology stack to deliver their data strategy, and to enhance the way they support new and current information systems. Location: London HQ, hybrid or 100% remote to suit Contract Type: Fixed Term Contract - 6 months Hours: 35 hours per week Pay range: To £46,000 (pro rata) if delivered in London and to £43,000 if performed remotely. Fundamental to this process is developing better ways of working to improve support of their systems, used for fundraising, memberships management and supporter activities. This is an exciting opportunity for an experienced Service Delivery Manager to design services that deliver optimum value to customers by facilitating faster ticket turnaround, SLA’s, transparency of ticket status and self-service options. Service Desk Manager - Role description: This is a 6-month fixed term role to come in and influence how service is delivered in a busy IT Dept. Working closely with their IT and business teams, you will review, provide recommendations, and implement a new service desk, supporting processes and reporting to help them become more effective as an organisation. Service Desk Manager - The ideal candidate: You are an experienced Service Desk Delivery manager with excellent people skills, able to bring staff with you on a programme of process, systems, and cultural change. You are confident with improving service desk processes within an application support environment, simplifying complex dependencies to help the team become more effective. You have implemented and configured service desk systems; identifying and managing risk mitigation tactics to facilitate delivery. You are confident at using ITIL and Continuous improvement frameworks for increasing the quality-of-service delivery, and are experienced with Agile project delivery frameworks. Service Desk Manager - Responsibilities: • Implement a support ticketing and delivery tool that improves efficiency of the IT Support team and provides self-service and knowledge management capabilities. • Implement monitoring and controls that lead to escalations, problem resolution and clearer management reports to improve team efficiency. • Implementing a “Voice of the Customer” process to identify areas of success and areas of improvement. Service Desk Manager - Experience expected: • Proven experience of managing and / or delivering services into a, busy IT Support Desk using ITIL processes. • Experience of introducing an IT continuous improvements cycle. • Manage conflicting priorities effectively and putting in place processes to assist team with these. • Manage delivery using multiple levels of internal support (up to third line support) and third-party support. • Configure a support desk for an IM department with customer portals, department dashboards and overarching executive reporting. Service Desk Manager - Preferred qualifications: • ITIL Foundations • ITIL Service management is preferred or equivalent experience • Outstanding communication and inter-personal skills with the ability to clearly communicate with senior management and the board • High-level of IT literacy • Project Management qualifications with AGILE Service Desk Manager - What they can offer you: • Generous annual leave starting at 25 days plus bank holidays • Generous pension provision, life assurance and permanent health insurance • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) • *Early finish Friday and flexible working • Discounts on gym membership • Employee assistance programme to give you support on any issues that come up in life

If you are interested in a well-funded, start-up culture you could be the ideal candidate to really move their Greenfield roadmap forward at pace. They are looking for top talent to join their newly formed Digital Technology team, based in a NW London HQ. The position is open to an A-team player who wants to drive and excel at the forefront of Data, Digital and Technology! The dedicated internal Salesforce resource, you will act as the champion for Salesforce within the business, driving adoption. You will need to have both a strong technical background (administration and configuration - Apex / Sales Cloud / Service Cloud / Marketing Cloud / FinancialForce) and business facing skills - able to liaise with senior level executives to ensure successful delivery. This is a key element of their digital transformation and this represents a great opportunity to get in at the early stages of implementation, thus being pivotal to the future success of the ERP programme of works. Role: Salesforce Administrator / Subject Matter Expert Location: Remote & North West London Salary: £60,000-70,000 + benefits You will offer: • Graduate level education • Min 3+ years Salesforce experience (ideally incl Apex) • Cloud experience • Excellent communication skills – confident liaising with C-suite staff • Any / all exposure (highly desirable) to FinancialForce, Sales Cloud Lightning, Service Cloud, Marketing Cloud, Einstein A driven “finisher”, quick learner, focused but adaptable, thrives in fast-moving, challenging environments, good comms., team player but can work independently, you will be able to demonstrate an up-to-date portfolio of work and show us your skill. They are looking for individuals who are passionate and love what they do, and look to continually improve, whilst mentoring others to do the same. You will love tech as much as they do! All roles here are hands-on and candidates should be highly motivated individuals who thrive in a fast moving environment and possess a can-do attitude.

Finance Manager – Belgium & Netherlands (BeNe): Operating in their media industry niche for 25 years, our Client is one of the largest and most globally renowned companies in the sector. Suiting a systems literate, self-driven and highly organised Finance Manager, this is a new role in a newly restructured business unit with a reporting line both to the MD’s Netherlands & Belgium and to group finance in the UK. Responsibilities: • Business finance partner to MD’s, BeNe, as well as key part of the senior finance team; leading the local Navision implementation - providing input to development of regional and group finance systems. • Manage all financial matters for BeNe region (c. €20m revenue) incl management reporting, statutory and tax reporting, invoicing, AR, AP and working capital management. Assisted by finance members in Belgium and Netherlands. • Manage the design and implementation of BeNe finance function from existing internal & non-finance support model/workflow to internal resource appropriate for the business. This will be in collaboration with central finance. • Preparation of monthly management accounts for the BeNe business. • Responsible for budget and quarterly forecast completion for the BeNe business. This will involve working closely with senior management in a consultative capacity. • Cash and Working Capital Management of the BeNe business and oversee AP&AR function. • Preparation of year-end audited Financial Statements for the BeNe entities. • Provide assistance with the group year-end audit. Person specification: Desirable qualities: • Qualified accountant with 3 years+ post qualified experience. • Experienced in Group Accounting function, cash management, P&L/Balance Sheet/Cash Flow, working with multiple currencies. • IFRS experience preferable but not essential. • Project management scoping and execution. • Effective communicator to multiple stakeholders (including colleagues outside of the finance function). • Policy documentation preparation and company-wide delivery. • Capable of developing inhouse process/systems/team from scratch and onboard from outsource accounting provider • Experience and attitude to manage projects to completion • Capable of providing finance partner support, ad hoc analysis and projects • Experience in managing staff in small team • Experience in international group, reporting results through to central team • Tax and audit experience, able to manage advisers as needed • Experienced in budgeting, forecasting • Experience in owning and taking initiative with improvement projects • Good attitude, able to function and prioritise, operate in unstructured environment, task orientated Location: Initially work from home (wfh) with a longer term expectation to be based out of their regional HQ near Amsterdam, but still with ability to work from home some days as agreed with local management. Salary guide: €55k-€65k basic plus vacation pay, holidays & discretionary bonus. Preferred availability: August / September 2021

OPERATIONS COORDINATOR (Logistics): This is an outstanding opportunity to join an established but progressive and forward thinking company with resources available to offer sustained growth in the short and medium term. Working with an experienced management team, this role will suit an individual who is passionate, ambitious and wishes to develop their career.The successful candidate would be receiving quotation enquiries, then going out to the market and using their commercial acumen to negotiate directly with clients and suppliers and identify and maximise opportunities to increase both turnover and, more importantly, profit. OPERATIONS COORDINATOR (Logistics) - Main Responsibilities: • Extensive communication both verbally and in writing with a UK and European client base, with particular focus on one key account ensuring a high degree of customer service. • Working to deadlines and being able to plan the collections and deliveries of consignments. • Communicating proactively with their supplier base to ensure the work is carried out in the most effective way. • Maximising the profitability of each job by negotiating effectively with their client and supplier base. • Operating the in-house software system, the candidate will precisely raise the orders and process all of the necessary administration. OPERATIONS CO-ORDINATOR (Logistics) - SKILLS & EXPERIENCE REQUIRED: - Excellent communication skills (Written & Verbal) - A confident personality with a can-do attitude. - A professional positive and helpful attitude to work colleagues, suppliers and especially customers. - Commercial acumen with the ability to negotiate directly with clients and suppliers and identify and maximise opportunities to increase both turnover and more importantly profit. - Numerate and literate, it is vital that the successful candidate is able to explain complex logistical issues concisely in both written and verbal form. - IT literate. - Ambitious with a desire to succeed. - Presentable, energetic and enthusiastic. - Highly beneficial - experience with freight / transport planning / export & import.

Agile Project Manager / Scrum Master (Nationwide charity) – London OR 100% remote UK-wide. The key focus of the role is to instill best practice around project management and Agile principles within technical project teams; specifically with regards to the current migration to Microsoft Azure. Key deliverables will be to: Manage the delivery of project outcomes / Start and maintain weekly development and delivery cycles / Train team on best practice around project management and Agile principles.

Key activities:  

• Implement Scrum theory effectively within the charity appropriately and then be an organised leader experienced in working within a technical team; in turn, supporting the delivery of projects and
• Managing change around DevOps adoption, both within the IT/Dev team and wider stakeholders and Business
• Facilitating critical events that need to become the norm once working practices have changed g. Sprint Planning, Daily Scrums, Sprint Review, and Sprint Retrospectives.

  Experience:  

• Proven track record in leading a complex digital transformation within a wider programme of activity with high levels of dependency.
• Understand the flexibility required to implement Agile methodologies within an organisation where this will be a cultural shift in many
• Scrum Master: You have a strong understanding of Scrum theory, practices and
• Experience in the integration of Agile/Kanban with ticketing (i.e. BAU with Projects)
• Knowledge of GDPR and other privacy laws and their implications in the context of database management (CRM and marketing automation platforms)

  Beneficial:  

• Knowledge of fundraising regulations and other charity- specific
• Managing change around DevOps (specifically Azure DevOps) adoption within IT Dept and wider business to help stakeholders have good project visibility.

  Qualifications:   Project Management qualifications with Agile

IT Support Engineer: To be considered for this role the IT Support Engineer will have at least 5 years’ commercial experience in a broad range of Windows environments. IT Support Engineer: It is essential for the successful candidate to hit the ground running. The successful IT Support Engineer will be expected to assume responsibility for supporting the infrastructure of a group of companies within a short period of time. The position requires the candidate to be a self-starter, confident in their abilities and happy to work independently with the support of the IT Manager. • Windows Server 2008R2 – 2019 inc VMWare & Hyper-V virtualised environments • Windows Desktop W7Pro-W10Pro – must be competent in PC rebuilds • Exceptional knowledge of MS Office Suite 2013– 2019 inc. M365 • A thorough understanding and strong skills in Active Directory, Profiles, DHCP, DNS and IP based networks is essential • You will have demonstrable experience of Firewalls/Routers/Switches (ideally Watchguard & HPE) Firewalls/Web Filtering/Anti-Virus, ADSL/Leased Lines, RDS/TS Server, SAN/NAS, Back-up and disaster recovery, UPS procedures and HP/Lexmark Laserjet printer support. • Experience in Microsoft SQL administration would be an advantage. • Proven experience of PC rebuilds from scratch, Profile & PowerShell scripting experience. • Telephone – a strong background in in-house and hosted PBX required. • LAN Cat5e/6 Structured cabling installation skills would be advantageous. • Applicant must possess an excellent user support manner IT Support Engineer: A full UK driving license (3 points max) is required as visits to other Group offices may be required. Some out of hours and weekend work will be required as circumstances dictate. IT Support Engineer: In return our client can offer a competitive salary and benefits package, career-based training, the opportunity to work on a variety of Company projects and different technologies and a dynamic busy working environment.

Senior UX Researcher: You will be joining the team as a senior member and as such will be applying your wealth of knowledge to optimising the mobile app and other web applications, ensuring a smooth booking journey and the best browsing experience possible, to maximise conversion of browsing sessions to bookings/enquiries. As a Senior UX Researcher, you will work within a Product team conducting user research and analysing user behaviour, in order to improve existing site features and create new ones through A/B testing.   Senior UX Researcher: As our client’s newest addition, your specific responsibilities will be in the following areas: Conduct studies to understand user behaviour; Work closely within the product team; Generate insights that fuel new ideas and help improve existing user experience; Apply a variety of qualitative and quantitative methods; Own research workload from scoping, design, moderating, synthesising insights to presenting results; Guide, mentor and manage other UX researchers within the team.   Senior UX Researcher: A hybrid working model is available with this position with a mix of remote and office working offered pending discussion at interview.   Senior UX Researcher: Working as part of a multi-skilled team made up of designers, developers, product owners, researchers and analyst; the role of Senior UX Researcher will be to make a strategic focus on improving the mobile app experience and will be pivotal in delivering changes to the wider business. Senior UX Researcher: Essential to have:   - Strong UX Research experience. - Experience with e-commerce websites. - Experience with both qualitative and quantitative methods. - Commercially focused approach. Senior UX Researcher: Desirable Experience: - Experience working on high traffic websites. - Experience in A/B testing. - Stakeholder and people management

ACCOUNTS & OFFICE ADMINISTRATOR: The role is primarily one of dual office and accounts administration including raising of sales invoices, passing of purchase invoices, gap lists, debit and credit adjustments, assisting in month end accounting procedures and supporting the Credit Controller during holiday periods. The role also includes supporting the export operations department with completion of necessary documentation. Responsibilities: • Invoice query management. • Insurance Certificates. • Passing of supplier invoices. • General office administration. • Working within and supporting the operations team. • Preparation of export documentation/instructions. • Raising and processing Letters of Credit. • Consular documentation. Experience / skills required: • Export Sales Administration experience and advantage but not essential as training is provided • Office administration • Sales and Purchase Ledger account experience • Good oral and written communication skills. • Numerate. • Strong IT skills (Microsoft packages). • A quick thinker with initiative. • A willingness to learn and a good work ethic. • Office location lends itself to own car / transport preferred. Character and personal attributes: • A positive and engaging personality. • Can do attitude. • Strong work ethic. • Team player. • Confident communicator. • Good attention to detail. • Calm under pressure.

Product Owner (hybrid remote / in office model): Our Client seek a passionate Product professional to own and maximise the value of their data-heavy digital product suite. This will involve guiding the team, ensuring commercial outcomes (incl pre-sales) are reached while balancing consistency of brand and content. You will be responsible for optimising the customer digital experience, ensuring that they have the best journey possible. Product Owner - Key Responsibilities: As Product Owner, you will provide well crafted, resilient online products that optimise the customer journey. The role includes identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork. You will be accountable for delivery in the following areas: Product Owner - Product Development • Prioritisation of development changes generated by the team and the business • Using analytics, market research and other sources of data to inform product decisions and identify specific metrics for measuring impact against business objectives • Plan, prioritise and run development cycles through either agile or waterfall best practices, ensuring work is completed by the teams in a timely manner at the correct level of quality • Analysing test data for adjustments to draw conclusions about the success of experiments Product Owner - Teamwork • Share knowledge and solutions for the benefit of the team • Contribute and work collaboratively with other staff members and project stakeholders to meet business objectives Product Owner - Personal Management • Effectively manage own time, resources and journey plans to achieve maximum efficiency and productivity • Constantly seek out opportunities for self-development • Remain coachable at all times • Own the project management and delivery Product Owner - Team Leadership • Managing performance • Identifying process improvements and automation opportunities to increase efficiency