Senior Salesforce Administrator: Our charity client are looking for a Senior Salesforce Administrator who will be a key member of our multi-disciplinary team working to agile principles (Scrum) and who will support the team and a diverse group of product owners and other partners in all aspects of Salesforce development and administration.

The Senior Salesforce Administrator is our Salesforce technical lead and will be key to the successful delivery of our Salesforce development plans, including sprint estimation, technical design and build, and end-to-end implementation. The role reports to a hands-on Business Systems Manager and will work alongside an experienced Business Process Analyst and a Systems Accountant, with the support of a Salesforce Administrator.

You will be joining at an exciting time for the team, as we drive forward the implementation of a bold and extensive roadmap for Salesforce and the other business systems which together support the operational delivery of our charitable objectives as well as generating the business information which drives our decision making. We are intrinsically enterprising, collaborative and delivery-minded and this role offers a great opportunity to get involved in some really interesting projects and create impact. As well as your strong technical expertise and commitment to agile principles, we want you to bring forward plenty of great ideas, enthusiasm, and a willingness to roll up your sleeves and work at pace. In return we will give you all the support that you need as well as scope to make your own choices and try things out.

Reporting to: Business Systems Manager

Key responsibilities

• Build customised, usable solutions in Salesforce that support user needs, business requirements and processes.
• Manage processes for enhanced usability and efficiency, including (but not limited to) process builder, workflow rules, formula fields, approval and escalation rules, configuration of user setup, profiles and roles, customisation of objects, fields, record types, page layouts and validations.
• Actively participate in and contribute to architecture/design discussions and decisions.
• With the assistance of the Salesforce Administrator, be responsible for daily administration and user support, including the logging, tracking and ultimate resolution of user support requests.
• Provide technical mentorship to the Salesforce Administrator.
• Devise and create system documentation, including processes, policies and application configuration.
• Devise and provide appropriate one-off and on-going training to users.
• Proactively identify opportunities for system improvement, process automation, efficiency gains and business intelligence enhancements.
• Provide a consistent and approachable point of contact for users and other stakeholders.

Experience, skills, and knowledge

• Experience in a similar role or as a Salesforce Administrator who is now ready to step-up (essential)
• Demonstrable knowledge and track record of customization and maintenance of Salesforce, including process builder, flows, workflows, assignment rules, validation rules, role hierarchy, profiles and sharing (essential)
• Committed to agile principles (essential)
• Creative and with design flair – able to design user interfaces and page layouts which are intuitive and easy to use (essential)
• Salesforce Certified Administrator (essential) or Salesforce Advanced Administrator (desirable)
• Experience with third-party applications such as Conga, Form Assembly and DocuSign (desirable)
• Experience of working to agile principles, especially Scrum (desirable)
• Advanced Microsoft Excel/data handling skills (desirable)