CUSTOMER SERVICES CO-ORDINATOR

The successful candidate would be receiving quotation enquiries, going out to market and negotiating prices with suppliers, then going back to the client to quote and secure the job. A really rewarding opportunity, it deals with the lifetime of a job from quote to invoice and everything in between. (buying and selling and responsible for the profit and loss).

Location:              St Albans, Herts

Hours of Work:  Monday to Friday 0800 – 1800 (1 in 4 Saturday mornings 0830 – 1230 Hrs)

Holidays:              22 days holiday a year plus eight Bank/Public Holidays

Remuneration: £25,000 – £30,000 dependent on experience plus contributory pension.

Company background:

Our Client are part of a successful, long established plc; a group with an annual turnover in excess of £100 Million. A market leader in the provision of European logistics services to an extensive client base of over 600 UK and European importers and exporters.

This is an outstanding opportunity to join an established but progressive and forward thinking company with resources available to offer sustained growth in the short and medium term. Trading successfully in an extremely competitive industry sector for over 30 years, they have achieved that track record by offering a different approach to other companies in their industry.

Working with an experienced management team, this role will suit an individual who is passionate, ambitious and wishes to develop a career in International logistics while working for a financially strong and stable company.

Main Responsibilities:

• Working as part of their Operations team, the successful candidate will conduct the following role:

• Extensive communication both verbally and in writing with a UK and European client base, with particular focus on one key account ensuring a high degree of customer service.

• Working to deadlines and being able to plan the collections and deliveries of consignments.

• Communicating proactively with their supplier base to ensure the work is carried out in the most effective way.

• Maximising the profitability of each job by negotiating effectively with their client and supplier base.

• Operating the in-house software system, the candidate will precisely raise the orders and process all of the necessary administration.

SKILLS & EXPERIENCE REQUIRED:

• Excellent communication skills (Written & Verbal)
• A confident personality with a can-do attitude.
• A professional positive and helpful attitude to work colleagues, suppliers and especially customers.
• Commercial acumen with the ability to negotiate directly with clients and suppliers and identify and maximise opportunities to increase both Turnover and more importantly profit.
• Numerate and literate, it is vital that the successful candidate is able to explain complex logistical issues concisely in both written and verbal form.
• IT literate.
• Ambitious with a desire to succeed.
• Presentable, energetic and enthusiastic.
• Strong organisational skills with an excellent memory.