IT Support Engineer (1st to 3rd Line) – Standalone Function – Mon to Fri in HQ (Thame)

We are currently seeking a highly motivated and experienced IT Support Engineer to join our client’s dynamic team in their Thame HQ. The successful candidate will really be able to make their mark, acting in a standalone capacity with responsibility for providing on-site, first-class technical support to c50 users, ensuring that their systems are always running smoothly and efficiently.

Responsibilities:

• Responding to 1st – 3rd Line technical support queries raised by users via phone, email and in person.
• Providing advanced troubleshooting and technical support for common hardware, software, and networking issues.
• Resolving complex issues related to servers, databases, and (bespoke) applications.
• Identifying and resolving problems related to infrastructure, network connectivity and IT security.
• Maintaining accurate documentation of support requests and solutions.

Essential Requirements:

• Proven experience in a similar role / working independently providing 1st Line / helpdesk troubleshooting to complex 3rd Line support.
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010.
• Strong technical skills across Mac operating systems, networking, and hardware troubleshooting.
• Excellent telephone manner and polished client facing experience.
• A Microsoft certification such as an MCSE or MCITP is desirable.

If you are a self-motivated and detail-oriented professional who enjoys providing quick wins just as much as solving complex technical problems, we encourage you to apply for this exciting opportunity.