Head of IT Infrastructure

Head of Infrastructure (charity / not-for-profit sector) – hybrid work from home & central London (once or twice per week) model. This brand new role has been created to lead a dedicated infrastructure team of four staff members in order to develop and oversee the implementation of the information systems and IT infrastructure strategy, ensuring network security, compliance, and customer-centric solutions and support are in place to enable our charity client to achieve its strategic aims.

 

Key Responsibilities:

 

  • Develop and implement the information systems and IT infrastructure strategy as they move to more agile ways of working to support a hybrid workforce across office and remote locations
  • Create and oversee the implementation of annual operating plans
  • Ensure continuous improvement and innovation supported by horizon scanning and industry analysis, seeking opportunities to improve with due consideration of cost effectiveness
  • Develop, lead and inspire a high performing IT team
  • Lead on the specification, selection, and implementation of IT systems, developing robust business cases, costings, and plans
  • Ensure all IT projects are properly planned, communicated and progressed throughout the project lifecycle and that a robust Change Control procedure is in place
  • Create / own IT and Cyber Security strategies, and policies and procedures
  • Develop metrics and KPIs to support the monitoring of performance
  • Collaborate effectively with the Head of CRM and other organisational leaders to ensure that the development and management of IT systems and resources are aligned to realising the overall data strategy

 

Person Specification:

 

  • Technical qualifications and/or experience in a related discipline
  • Demonstrable experience of operating at a strategic level in a senior IT role
  • Experience of overseeing IT services for office, remote and hybrid working environments
  • Applied knowledge of IT service strategy setting long-term objectives for IT services, service design to future proof our network architecture, and service transition to build and deploy new services
  • Demonstrable experience of successful project delivery and project management
  • Demonstrable experience of budget management and annual planning
  • Demonstrable experience of overseeing IT service desk and back-office functions
  • Extensive knowledge supporting virtualised environments
  • Experience in Clustering, Active Directory, Group Policy, Permissions and
  • Experience of the OSI Layer 1 upwards
  • Extensive experience supporting Office 365, Exchange Online, and Azure cloud services
  • Experience and understanding of network communication protocols such as TCP/IP/IPX. Applied experience of advanced routing, diagnostic fault finding and configuration of network devices e.g. routers and switches
  • Experience of maintaining and supporting a remote desktop environment
  • Experience of supporting VoIP telephony systems
  • Experience of infrastructure security and a working knowledge of IT security best practice and security frameworks
  • Extensive experience procuring and working with IT service providers
  • Strong administrative skills with good attention to detail
  • Ability to communicate and articulate clearly, written and verbally
Training Manager

Data Systems Change & Training Manager (offered on a remote / work from home / wfh or hybrid model to suit your circumstances). 22 month Fixed Term Contract (PAYE). Hours: 35/week. You’ll play a vital role in our client’s fast-paced Data Strategy team helping colleagues across the UK to get the most from their new systems, improving the way they work with customer data and ultimately improving the customer experience.

You are an experienced trainer, both in person and via online tools, skilled in producing materials for and working with colleagues at all levels and with varying levels of technical ability. You understand Data systems and are able to simply explain technical topics in engaging and enthusiastic ways. You have a great understanding of the Theory of Change and know how to build communications plans to support colleagues to embrace new ways of working, to get the most from new systems.

Key focus of the role:

The Data Strategy team is on track to deliver several new system implementations over the coming months including new CRMs and new data reporting functionalities

This role will lead on the development and delivery of comprehensive training & change management programmes to ensure colleagues from teams across the organisation can maximise the potential benefits of our new technologies

Key deliverables:

• Draft & deliver full suites of training materials, procedural guides & UAT script templates for new Data systems
• Work with Internal Comms colleagues to deliver audience targeted communications to encourage system use and embracing of new opportunities
• Support technical project delivery through the measurement & monitoring of system delivered benefits

What they can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• Generous pension provision, life assurance and permanent health insurance
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual Season ticket loan (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term)
• Cycle to work scheme (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term)
• Very active social scene including sport teams, gardening and other activities

22 month Fixed Term Contract (PAYE). Hours: 35/week.

Data Systems Change & Training Manager (offered on a remote / work from home / wfh or hybrid model to suit your circumstances).

Data Manager / CRM Manager – 12 mth FTC

Data Manager (remote / wfh & London HQ hybrid working model) – 12 month Fixed Term Contract: Charity / Not-for-Profit industry experience required. The Data Strategy team is delivering several new system implementations including a new CRM and data reporting functionalities. This role will support the decision-making processes across projects, bringing system, data management and sector expertise to ensuring the right decisions are made to maximise the benefits of the new technologies and our integrated data.

The ideal candidate for Data Manager (remote / wfh & London HQ hybrid working model):

You are an experienced data professional having managed a complex CRM within a dynamic, fast-paced charity or not-for-profit environment. You are skilled at negotiating and influencing colleagues with varying levels of technical understanding and are able to simply explain technical topics in clear and accurate ways. You can work closely with developers and data engineers to define and refine user stories based on business-focused requirements and can ensure that technical solutions will address the underlying business need, balancing the risk appetite of the organisation against the opportunities to drive improvements and increase reach and income generation.

Contractual information for Data Manager (remote / wfh & London HQ hybrid working model):

 Contract type: 12 month fixed term contract
 Hours: 35 hours a week
 Pay range: £41,792 – 46,435 (if willing to work out of London HQ e.g. 1 day per week) or £38,674 – 43,317 (if Home-based)

Job introduction for Data Manager (remote / wfh & London HQ hybrid working model):

Role description for Data Manager (remote / wfh & London HQ hybrid working model):

You will support system implementation and process development through careful assessment of requirements, existing process, native system functionality and config/custom options to make clear recommendations. You’ll work with Product Owners across the business to understand the implications of technical Data Management decisions and guide them in making the right choices for their teams, divisions and the wider organisation. You’ll feed into charity-wide policy and decision-making with your expertise in not-for-profit data and Data Management.

What we can offer you for Data Manager (remote / wfh & London HQ hybrid working model):

• Generous annual leave starting at 25 days plus bank holidays
• Generous pension provision, life assurance and permanent health insurance
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual Season ticket loan (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term)
• Cycle to work scheme (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term)
• Very active social scene including sport teams, gardening and other activities

Senior Salesforce Administrator – UK Charity

Senior Salesforce Administrator: Our charity client are looking for a Senior Salesforce Administrator who will be a key member of our multi-disciplinary team working to agile principles (Scrum) and who will support the team and a diverse group of product owners and other partners in all aspects of Salesforce development and administration.

 

The Senior Salesforce Administrator is our Salesforce technical lead and will be key to the successful delivery of our Salesforce development plans, including sprint estimation, technical design and build, and end-to-end implementation. The role reports to a hands-on Business Systems Manager and will work alongside an experienced Business Process Analyst and a Systems Accountant, with the support of a Salesforce Administrator.

 

You will be joining at an exciting time for the team, as we drive forward the implementation of a bold and extensive roadmap for Salesforce and the other business systems which together support the operational delivery of our charitable objectives as well as generating the business information which drives our decision making. We are intrinsically enterprising, collaborative and delivery-minded and this role offers a great opportunity to get involved in some really interesting projects and create impact. As well as your strong technical expertise and commitment to agile principles, we want you to bring forward plenty of great ideas, enthusiasm, and a willingness to roll up your sleeves and work at pace. In return we will give you all the support that you need as well as scope to make your own choices and try things out.

 

Reporting to: Business Systems Manager

 

Key responsibilities

 

  • Build customised, usable solutions in Salesforce that support user needs, business requirements and processes.
  • Manage processes for enhanced usability and efficiency, including (but not limited to) process builder, workflow rules, formula fields, approval and escalation rules, configuration of user setup, profiles and roles, customisation of objects, fields, record types, page layouts and validations.
  • Actively participate in and contribute to architecture/design discussions and decisions.
  • With the assistance of the Salesforce Administrator, be responsible for daily administration and user support, including the logging, tracking and ultimate resolution of user support requests.
  • Provide technical mentorship to the Salesforce Administrator.
  • Devise and create system documentation, including processes, policies and application configuration.
  • Devise and provide appropriate one-off and on-going training to users.
  • Proactively identify opportunities for system improvement, process automation, efficiency gains and business intelligence enhancements.
  • Provide a consistent and approachable point of contact for users and other stakeholders.

 

Experience, skills, and knowledge

 

  • Experience in a similar role or as a Salesforce Administrator who is now ready to step-up (essential)
  • Demonstrable knowledge and track record of customization and maintenance of Salesforce, including process builder, flows, workflows, assignment rules, validation rules, role hierarchy, profiles and sharing (essential)
  • Committed to agile principles (essential)
  • Creative and with design flair – able to design user interfaces and page layouts which are intuitive and easy to use (essential)
  • Salesforce Certified Administrator (essential) or Salesforce Advanced Administrator (desirable)
  • Experience with third-party applications such as Conga, Form Assembly and DocuSign (desirable)
  • Experience of working to agile principles, especially Scrum (desirable)
  • Advanced Microsoft Excel/data handling skills (desirable)
Production Executive

Production Executive: Our client’s online video platform is the basis for the Group’s international growth. They are looking for a bright, detail orientated candidate to work alongside their enthusiastic production team and liaise with their digital marketing team. You will be dealing with multiple projects, with a positive can-do attitude and delivering great work to tight deadlines in a fast-paced environment.

Production Executive – About the role:

You will:

  • Create video records for both in-house and customer supplied media
  • Schedule media to go live ensuring deadlines are met
  • Collate viewer analytic reports from our live events
  • Liaise with customers to ensure their needs are met on delivery of media
  • Manage and process expiring media
  • Assisting in production tasks

Production Executive – Essential skills:

  • 2+ years’ experience in a similar role
  • Experience using Adobe Creative Suite
  • Strong understanding of project and workflow management
  • Must be professional with good communication skills
  • Be extremely organised with an excellent eye for detail
  • Competence in Microsoft Office
  • You are fluent in spoken and written English
  • You are eligible to work in the UK

Production Executive – What’s on offer?

They offer a range of benefits including:

  • Competitive salary with regular reviews
  • 29 days holiday, including your birthday and bank holidays
  • A company contribution to your personal pension
  • Access to further training
Senior Technical Project Manager

Senior Technical Project Manager – digital (cloud) transformation: Excellent interpersonal, influencing, technical gravitas and presentation skills required by our Client, an established leader in their industry with blue-chip clients in their EU operation. They are on a mission to re-invent the industry with exciting new products and technology which seeks to disrupt with UX-driven data-centric digital capabilities.

As an experienced tech specialist, you will have the scars, you will have managed product builds and services, you will have overcome hurdles and tackled complex problems. You will have the expertise to suggest the best approach to finding solutions that scale and are able to help drive their products from concept to completion.

 

Senior Technical Project Manager – digital (cloud) transformation – Role requirements:

 

Possess a mix of strong technical credibility and exceptional customer-facing skills. Be a technically credible and a thought-leader. Have a real aptitude and passion for ambitious data & digital products. Multi-sided Platform or Marketplace (B2B & B2B2C) experience strongly preferred.

 

As an experienced technical Project Manager, it’s essential you have a proven track record of planning and leading meetings, implementing and driving development through the entire sprint and delivery process. You will be expected to identify blockers preventing team members from completing their work.

 

Senior Technical Project Manager – digital (cloud) transformation – Responsibilities:

 

  • Day to day management of cross-platform initiatives
  • Management of internal, offshore & 3rd party teams
  • Technical leadership alongside internal and client business, development and infrastructure teams
  • Manage the build of highly scalable, cloud-native applications on the GCP / AWS platforms using core developer services
  • Cost optimisation
  • Drive adoption of new emerging products and service, managing risk and commercial considerations with possible competitive advantages

 

Senior Technical Project Manager – digital (cloud) transformation – Core skills required:

 

  • Proven experience in delivering cloud-based (AWS or GCP) projects and products
  • Proven experience using a range of agile/scrum methods
  • Proven experience balancing multiple priorities and dealing with ambiguity
  • Project management qualification
  • Background working on digital transformations
  • Knowledge of fundamentals of iterative agile development
  • Understanding software development processes and procedures
  • Experience of incremental delivery and the value of metrics
  • Backlog tracking, service-oriented environments and best development practices
  • Senior stakeholder management experience
  • Proven track record of presenting and planning team meetings
  • Excellent understanding of Jira, Jira customisation, Confluence, Continuous Integration / Continuous Deployment; CI/CD

Senior Technical Project Manager – digital (cloud) transformation – General Background

 

Strongly prefer at least a partial blue-chip background; ideally technology-first companies like social media (Facebook, Twitter, Google, Instagram, etc.), Google or AWS partners, Digital disrupters (Deliveroo, Uber, Eventbrite, Babylon, etc.), mobile telcos., challenger banks (Monzo, Tide, Starling), etc. – with a structured and analytical (but not theoretical) approach to problem-solving.

 

Senior Technical Project Manager – digital (cloud) transformation – Education

 

STEM Bachelor’s degree required minimum

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