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Customer Services Co-ordinator

CUSTOMER SERVICES CO-ORDINATOR

The successful candidate would be receiving quotation enquiries, going out to market and negotiating prices with suppliers, then going back to the client to quote and secure the job. A really rewarding opportunity, it deals with the lifetime of a job from quote to invoice and everything in between. (buying and selling and responsible for the profit and loss).

Location: St Albans, Herts

Hours of Work: Monday to Friday 0800 – 1800 (1 in 4 Saturday mornings 0830 – 1230 Hrs)

Holidays: 22 days holiday a year plus eight Bank/Public Holidays

Remuneration: £25,000 – £30,000 dependent on experience plus contributory pension.

Company background:

Our Client are part of a successful, long established plc; a group with an annual turnover in excess of £100 Million. A market leader in the provision of European logistics services to an extensive client base of over 600 UK and European importers and exporters.

This is an outstanding opportunity to join an established but progressive and forward thinking company with resources available to offer sustained growth in the short and medium term. Trading successfully in an extremely competitive industry sector for over 30 years, they have achieved that track record by offering a different approach to other companies in their industry.

Working with an experienced management team, this role will suit an individual who is passionate, ambitious and wishes to develop a career in International logistics while working for a financially strong and stable company.

Main Responsibilities:

Working as part of their Operations team, the successful candidate will conduct the following role:

Extensive communication both verbally and in writing with a UK and European client base, with particular focus on one key account ensuring a high degree of customer service.

Working to deadlines and being able to plan the collections and deliveries of consignments.

Communicating proactively with their supplier base to ensure the work is carried out in the most effective way.

Maximising the profitability of each job by negotiating effectively with their client and supplier base.

Operating the in-house software system, the candidate will precisely raise the orders and process all of the necessary administration.

SKILLS & EXPERIENCE REQUIRED:

Excellent communication skills (Written & Verbal)
A confident personality with a can-do attitude.
A professional positive and helpful attitude to work colleagues, suppliers and especially customers.
Commercial acumen with the ability to negotiate directly with clients and suppliers and identify and maximise opportunities to increase both Turnover and more importantly profit.
Numerate and literate, it is vital that the successful candidate is able to explain complex logistical issues concisely in both written and verbal form.
IT literate.
Ambitious with a desire to succeed.
Presentable, energetic and enthusiastic.
Strong organisational skills with an excellent memory.

Credit Controller

Our successful, local Client have an immediate and on-going need for an experienced Credit Control to function as an integral part of our Client’s Credit Control team.

Your key responsibility will be a proportion of the Sales Ledger.
This will involve agreeing balances both in writing and verbally. Allocating cash daily to individual transactions and the emailing of statements and copy invoices as required
There will also be involvement in query resolution in conjunction with the Sales Director.
You will be required to attend and contribute in a weekly Credit Control meeting with the Directors of the Business.
Your secondary function will be to assist the existing experienced administration team with filing and the raising of sales invoices
In summary this is a varied and interesting role. You will be appreciated, supported and valued by your colleagues and given considerable personal responsibility.

SKILLS & EXPERIENCE REQUIRED

The successful candidate must have:

Proven previous experience of working as a Credit Controller
Excellent understanding of Excel.
Numerate and literate.
Professional, clear telephone manner.
Well presented.
Organised.
Conscientious.

Customer Relationship Manager – Software

Why not join a highly skilled and collaborative company to see what you can achieve?
We currently have a new, exciting opportunity due to expansion and are looking for someone to join us on a full time, permanent basis.
The Role
•To act as the primary point of contact for the client, post implementation and launch
•Assume responsibility for client queries and issue escalation
•Host client training sessions for recruiters
•Create long-term customer relationships
•Participate in business development, give demonstrations and represent the coompany at events
•Conduct Quarterly reviews with clients
•Working closely with clients to provide feedback to internal product management and development teams
•Identify risks and collaborate with internal teams to minimise issues
•Responsibility to provide guidance and identify potential client up sell opportunities
•Regularly prepare and educate customers on new features and releases
•Monitor and identify adoption and utilisation trends, provide recommendations based on risk and client’s business needs
•Development of reference accounts
•Driving high customer satisfaction
•Influence product evolution and company strategy
•Drive adoption of solution and identify product evolvment opportunities via high value relationships with clients
•Responsible for maintaining a high level of client satisfaction by being a liaison between clients and internal operations

Experience
•At least two to three years’ of professional experience
•Excellent interpersonal skills
•Able to work largely independently
•Demonstrated experience in systems implementation or client facing relationship experience
•Industry experience is desired

Benefits
•Competitive salary, gym membership,
•Health insurance, Pension
•Flexible working options
•Scope to develop your career in a variety of directions

Company Accountant

Main function of the job
The candidate we require would be a qualified accountant (including part-qualified and qualified by experience), with good accounting skills who is both adaptable and preferably has some experience in a busy commercial organisation.

The responsibilities would include:
Preparation of monthly management accounts using Dataflow and Excel.
Accounting for claims against suppliers and sub-contractors.
Preparing and submitting UK, French, Belgium and other VAT Returns.
Preparation of EC sales lists for VAT purposes.
Belgium essential fuel user rebate claims.
Maintenance of fixed asset registers.
Progressively take over the weekly accounting for individual truck profitability.
Review and check payment runs.
Checking/agreeing fuel and tolls invoices and coding other expense invoices.
Various ad hoc accounts reporting functions eg monthly statistics, purchase ledger adjuster reports, review of Euros surplus/deficit.
Assisting the accounts department manager and group financial controller with day-to-day accounts functions as required.the gap/accruals reconciliations.
Supervise, as required, the checking of purchase invoices by staff.
Help update the cash book.
Credit checks on customer base using Experian.
Liaising with credit controller and assisting with any accounting input need on more complex customer accounts.

SKILLS & EXPERIENCE REQUIRED

The successful candidate must have:

Excellent attention to detail.
Good technical skills.
Computer literate, especially Excel.
Proactive and keen to learn.
Strong communications/interaction skills.
Organised.
Conscientious.

Office Manager

Office Manager: Reporting directly to the owner and responsible for two staff members, the post holder will be responsible for all output / input necessary for the running and administration of the business, including dealing with all day to day office needs, problems, and maintenance.

Main tasks are:

• Overall: the future development and improvement of systems, facilities, staff, and all communications with existing and future clients, in the most cost effective manner, to ensure the future strength and stability of the business for the benefit of all concerned.
• Prepare and issue Invoices & reconciliations / Reports & claims to appropriate authorities e.g. funding, grants etc / Orders for supplies of goods / Initial communication with customers by telephone & email re queries raised.
• The computer system to be brought into operation
• A robust system of debtor control to be implemented – with sensible reasonability tests
• The websites; one up and running, one still in progress

Required Experience:

• Capable of running most aspects of a small business, of identifying problems and prioritising the actions necessary to solve them.
• Innovative: will identify where improvements should be made and provide a sound case and method of implementing them will also identify practical solutions to problems arising
• Good Communicator with a broad spectrum of people (not all business or office minded)
• Enthusiastic; demonstrating the desire to become a pivotal part of the team, to promote the business and further its success
• Self-motivated; shown by desire to learn about the business and very high standards of: accuracy; timeliness; professional presentation of all output; whether to outside agencies, clients, colleagues or the owner
• Fully Supportive of the aims of the owner and principals to ensure the units are the best in their field for their areas of operation of the staff and reputation.
• Reliable and Trustworthy; always in post and available when expected to be agreeable to working/availability outside contracted hours occasionally if necessary maintaining absolute confidentiality of all information that may be privy to.
• Realistic of other staff capabilities & the need to support them that cost control is paramount to the success of the business that although a profit making enterprise, wherever possible the needs of the customers come first

Other:

• Driving licence and own vehicle; occasional visits to site / elsewhere will be necessary

Job Location: St Albans

Customer Services Co-ordinator

Main Responsibilities:

Credit Controller

Customer Relationship Manager – Software

Company Accountant

Office Manager

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