CRM Solutions Analyst – Charity industry experience essential – £50,000 + excellent benefits – Hybrid 2 days/wk in London HQ

To be considered for this post, you must offer demonstrable employment experience in the UK charity sector providing CRM-based systems services (Salesforce preferred but FULL TRAINING PROVIDED).

Reporting to the Head of Systems and Management Information, the role of the CRM Solutions Analyst is to support data solutions and development initiatives.

You will work effectively with the wider team to manage the customer relationship management systems, ensuring they are optimally configured, customised, and integrated with other systems to maximise operational efficiency, support business processes, and help achieve strategic goals.

You will work closely with other stakeholders such as IT, Finance, and senior leaders to ensure that data is integrated across the organisation and that data-driven insights are used to improve business processes and outcomes.

Also responsible for building and maintaining customisations, integrations, and add-ons to the CRM system and other business applications. This could include dashboards, workflows, business rules, reports, and other customisations that help staff to manage and monitor their work.

Key responsibilities:

• Identify business needs and requirements.
• Translate business requirements into technical specifications.
• Design and develop technical solutions that meet business requirements.
• Create documentation and training materials to support technical solutions.
• Create user manuals, technical documentation, and training materials for end-users and support staff.
• Participate in the development and implementation of data governance policies and procedures to ensure data quality, security, and compliance.

Salary: £50,000 per annum plus excellent benefits

Type: Permanent

Hours: 37.5 hours per week, and with hybrid working those hours can be done any time between 7am – 7pm. Core working hours are 10am – 3pm. 2 days per week in the central London HQ, in line with hybrid working framework.