CRM Solutions Manager (Standalone) – Charity sector experience essential – £62,500 + excellent benefits – Hybrid 2 days/wk in London HQ

To be considered for this post, you must offer demonstrable employment experience in the UK charity sector providing CRM-based systems services (Salesforce preferred but FULL TRAINING PROVIDED).

Reporting to the Head of Systems and Management Information, the role of the CRM Solutions Manager is to support data solutions and development initiatives.

Purpose of the role

Manage the customer relationship management systems, ensuring they are optimally configured, customised, and integrated with other systems to maximise operational efficiency, support business processes, and help achieve strategic goals.

Work closely with other stakeholders such as IT, Finance, and senior leaders to ensure that data is integrated across the organisation and that data-driven insights are used to improve business processes and outcomes.

Build and maintain customisations, integrations, and add-ons to the CRM system and other business applications. This could include dashboards, workflows, business rules, reports, and other customisations that help staff to manage and monitor their work.

Key responsibilities and outcomes.

• Work with the Business Analyst to identify business needs and requirements. Includes participating in meetings with business stakeholders to understand their needs and gather requirements.
• Translate business requirements into technical specifications. Creating detailed documentation that outlines technical requirements, such as system architecture, design, and functionality.
• Design and develop technical solutions that meet business requirements. Creating and reviewing system design documents, working with developers to implement solutions, and ensuring that solutions align with technical standards and guidelines. Also includes analysing technical constraints and potential challenges to ensure that solutions are feasible and can be implemented within the desired timeframe.
• Create documentation and training materials to support technical solutions. Creating user manuals, technical documentation, and training materials for end-users and support staff.
• Participate in the development and implementation of data governance policies and procedures to ensure data quality, security, and compliance.

Salary: £62,500 per annum plus excellent benefits
Type: Permanent
Hours: 37.5 hours per week, and with hybrid working those hours can be done any time between 7am – 7pm. Core working hours are 10am – 3pm. 2 days per week in the central London HQ, in line with hybrid working framework.