1^st & 2^nd Line Support Analyst / Junior DevSecOps Engineer

Office based 4 days a week (new HQ in Hampstead NW3), this position offers the successful candidate a huge opportunity to learn new technologies like Google Workspace, Salesforce and Financialforce and Cisco Meraki as well as Jira, Confluence etc.

Essential Experience:

• 4 years 1^st / 2^nd line support experience building, maintaining, troubleshooting office systems including laptops, mobiles, printers, networks, monitors, etc helping office based and field based users with modern applications including Google Docs, Sheets, Slides, as well as other traditional products (MS Office suite etc).
• Previous experience of working in a service desk operation utilising service management tools e.g. ServiceNow, Jira etc.
• Strong working knowledge or MS Windows desktop and server operating system
• Strong working knowledge of desktop, laptop and server hardware
• Strong knowledge of the MS office suite of applications
• Good working knowledge of networking to include, firewalls, Routers, TCP IP and structured cabling

Desirable Experience:

• MS SQL
• Desktop scripting
• Previous experiencing working with Cloud computing and virtualisation, beneficial but not essential – Azure / AWS / GCP.
• Any exposure to Sage advantageous

Will suit graduate with up to 4 years of experience – must have great work ethic and user engagement skills – salary up to £35k+ enormous opportunity to upskill