Senior Infrastructure and Operations Engineer: Reporting directly to their Head of IT, this newly created role will take responsibility for the operations of secure and highly available IT systems, platforms, servers, and networks; providing 3rd Line technical support to the business.

Project work will include planning and implementing upgrades, new system installations and ensuring best practice Cloud management including FinOps.

Leadership responsibility for a service desk function comprising 2nd Liner / 1st Liner / IT Apprentice is expected.

NB Role needs to be office based for 2/3 days per week after initial ~3 months of 5 days a week immersion in the business. HQ is in Northampton.

Key Tasks

• Install, maintain, upgrade, and continuously improve the IT estate
• Monitor the IT infrastructure and operating environments
• Respond to incidents and problems
• Manage capacity and growth of systems
• Support with deployment of new technologies and solutions as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks and hardware
  • Troubleshoot problems and be the point of escalation for the 1st and 2nd line roles in the team
  • Build, administer, support and maintain solutions as directed and according to departmental policy
  • Support third party provision of IT Operations services and provide expertise to programmes and projects, as well as the development of architectural solutions for technology
  • Provide input into budget, technology strategy and roadmaps, projects and tasks
  • Line and/or task management of IT team
• Management of external IT support contracts
• Supporting the Head of IT with Budget management
• Provide technical guidance to internal stakeholders for development projects
• Maintain and align IT strategy in line with business requirements
• Ensure effective provision of data backup and disaster recovery services
• Responsible for the robust delivery of the following services

o Data and voice network infrastructure (LAN and WAN)

o Network authentication and security

o Cloud services

o Business applications

o End user desktop/laptop provision, upgrade and maintenance

o Fixed and mobile telephony

Person Detail

• Proven track record in delivering reliable and robust services to business stakeholders
  • Excellent communicator at all levels of business with the ability to relate technical issues to non-technical colleagues
• Strong technical leadership skills
• Financially aware of technology decisions on budget or FinOps for Cloud
• Familiarity with IT service delivery standards (e.g. ITIL)
• Strong project management skills
• Technical awareness of current IT infrastructure, application and telecommunication technologies in particular cloud, SaaS and integration technologies

Key Skills and Experience

• Microsoft Certified
• Windows Server installation and support experience
• Citrix administration experience
• Exchange Server Hybrid installation and support experience
• Active Directory configuration, setup and management (Hybrid)
• Office 365
• MS Azure Administration
• MS Azure APIM / Service Bus or Integration services experience
• Cisco Networking
• MS Azure migration experience
• MPLS for multi-site experience
• Mentoring and training experience
• Management and creation of IT Systems documentation
• Knowledge of security best practice relating to server, cloud and network infrastructure