Full time, Permanent
Northampton
Posted 2 years ago

Senior Infrastructure and Operations Engineer: Reporting directly to their Head of IT, this newly created role will take responsibility for the operations of secure and highly available IT systems, platforms, servers, and networks; providing 3rd Line technical support to the business.

Project work will include planning and implementing upgrades, new system installations and ensuring best practice Cloud management including FinOps.

Leadership responsibility for a service desk function comprising 2nd Liner / 1st Liner / IT Apprentice is expected.

NB Role needs to be office based for 2/3 days per week after initial ~3 months of 5 days a week immersion in the business. HQ is in Northampton.

Key Tasks

  • Install, maintain, upgrade, and continuously improve the IT estate
  • Monitor the IT infrastructure and operating environments
  • Respond to incidents and problems
  • Manage capacity and growth of systems
  • Support with deployment of new technologies and solutions as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks and hardware
    • Troubleshoot problems and be the point of escalation for the 1st and 2nd line roles in the team
    • Build, administer, support and maintain solutions as directed and according to departmental policy
    • Support third party provision of IT Operations services and provide expertise to programmes and projects, as well as the development of architectural solutions for technology
    • Provide input into budget, technology strategy and roadmaps, projects and tasks
    • Line and/or task management of IT team
  • Management of external IT support contracts
  • Supporting the Head of IT with Budget management
  • Provide technical guidance to internal stakeholders for development projects
  • Maintain and align IT strategy in line with business requirements
  • Ensure effective provision of data backup and disaster recovery services
  • Responsible for the robust delivery of the following services

o Data and voice network infrastructure (LAN and WAN)

o Network authentication and security

o Cloud services

o Business applications

o End user desktop/laptop provision, upgrade and maintenance

o Fixed and mobile telephony

Person Detail

  • Proven track record in delivering reliable and robust services to business stakeholders
    • Excellent communicator at all levels of business with the ability to relate technical issues to non-technical colleagues
  • Strong technical leadership skills
  • Financially aware of technology decisions on budget or FinOps for Cloud
  • Familiarity with IT service delivery standards (e.g. ITIL)
  • Strong project management skills
  • Technical awareness of current IT infrastructure, application and telecommunication technologies in particular cloud, SaaS and integration technologies

Key Skills and Experience

  • Microsoft Certified
  • Windows Server installation and support experience
  • Citrix administration experience
  • Exchange Server Hybrid installation and support experience
  • Active Directory configuration, setup and management (Hybrid)
  • Office 365
  • MS Azure Administration
  • MS Azure APIM / Service Bus or Integration services experience
  • Cisco Networking
  • MS Azure migration experience
  • MPLS for multi-site experience
  • Mentoring and training experience
  • Management and creation of IT Systems documentation
  • Knowledge of security best practice relating to server, cloud and network infrastructure

Job Features

Job CategoryIT
Salary£55000
Job ReferenceARBSNor

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