Senior Infrastructure & Operations Engineer
Senior Infrastructure and Operations Engineer: Reporting directly to their Head of IT, this newly created role will take responsibility for the operations of secure and highly available IT systems, platforms, servers, and networks; providing 3rd Line technical support to the business.
Project work will include planning and implementing upgrades, new system installations and ensuring best practice Cloud management including FinOps.
Leadership responsibility for a service desk function comprising 2nd Liner / 1st Liner / IT Apprentice is expected.
NB Role needs to be office based for 2/3 days per week after initial ~3 months of 5 days a week immersion in the business. HQ is in Northampton.
Key Tasks
- Install, maintain, upgrade, and continuously improve the IT estate
- Monitor the IT infrastructure and operating environments
- Respond to incidents and problems
- Manage capacity and growth of systems
- Support with deployment of new technologies and solutions as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks and hardware
• Troubleshoot problems and be the point of escalation for the 1st and 2nd line roles in the team
• Build, administer, support and maintain solutions as directed and according to departmental policy
• Support third party provision of IT Operations services and provide expertise to programmes and projects, as well as the development of architectural solutions for technology
• Provide input into budget, technology strategy and roadmaps, projects and tasks
• Line and/or task management of IT team - Management of external IT support contracts
- Supporting the Head of IT with Budget management
- Provide technical guidance to internal stakeholders for development projects
- Maintain and align IT strategy in line with business requirements
- Ensure effective provision of data backup and disaster recovery services
- Responsible for the robust delivery of the following services
o Data and voice network infrastructure (LAN and WAN)
o Network authentication and security
o Cloud services
o Business applications
o End user desktop/laptop provision, upgrade and maintenance
o Fixed and mobile telephony
Person Detail
-
Proven track record in delivering reliable and robust services to business stakeholders
• Excellent communicator at all levels of business with the ability to relate technical issues to non-technical colleagues - Strong technical leadership skills
- Financially aware of technology decisions on budget or FinOps for Cloud
- Familiarity with IT service delivery standards (e.g. ITIL)
- Strong project management skills
- Technical awareness of current IT infrastructure, application and telecommunication technologies in particular cloud, SaaS and integration technologies
Key Skills and Experience
- Microsoft Certified
- Windows Server installation and support experience
- Citrix administration experience
- Exchange Server Hybrid installation and support experience
- Active Directory configuration, setup and management (Hybrid)
- Office 365
- MS Azure Administration
- MS Azure APIM / Service Bus or Integration services experience
- Cisco Networking
- MS Azure migration experience
- MPLS for multi-site experience
- Mentoring and training experience
- Management and creation of IT Systems documentation
- Knowledge of security best practice relating to server, cloud and network infrastructure
Job Features
Job Category | IT |
Salary | £55000 |
Job Reference | ARBSNor |