Senior Salesforce Administrator: Our charity client are looking for a Senior Salesforce Administrator who will be a key member of our multi-disciplinary team working to agile principles (Scrum) and who will support the team and a diverse group of product owners and other partners in all aspects of Salesforce development and administration.

The Senior Salesforce Administrator is our Salesforce technical lead and will be key to the successful delivery of our Salesforce development plans, including sprint estimation, technical design and build, and end-to-end implementation. The role reports to a hands-on Business Systems Manager and will work alongside an experienced Business Process Analyst and a Systems Accountant, with the support of a Salesforce Administrator.

You will be joining at an exciting time for the team, as we drive forward the implementation of a bold and extensive roadmap for Salesforce and the other business systems which together support the operational delivery of our charitable objectives as well as generating the business information which drives our decision making. We are intrinsically enterprising, collaborative and delivery-minded and this role offers a great opportunity to get involved in some really interesting projects and create impact. As well as your strong technical expertise and commitment to agile principles, we want you to bring forward plenty of great ideas, enthusiasm, and a willingness to roll up your sleeves and work at pace. In return we will give you all the support that you need as well as scope to make your own choices and try things out.

Reporting to: Business Systems Manager

Key responsibilities

• Build customised, usable solutions in Salesforce that support user needs, business requirements and processes.
• Manage processes for enhanced usability and efficiency, including (but not limited to) process builder, workflow rules, formula fields, approval and escalation rules, configuration of user setup, profiles and roles, customisation of objects, fields, record types, page layouts and validations.
• Actively participate in and contribute to architecture/design discussions and decisions.
• With the assistance of the Salesforce Administrator, be responsible for daily administration and user support, including the logging, tracking and ultimate resolution of user support requests.
• Provide technical mentorship to the Salesforce Administrator.
• Devise and create system documentation, including processes, policies and application configuration.
• Devise and provide appropriate one-off and on-going training to users.
• Proactively identify opportunities for system improvement, process automation, efficiency gains and business intelligence enhancements.
• Provide a consistent and approachable point of contact for users and other stakeholders.

Experience, skills, and knowledge

• Experience in a similar role or as a Salesforce Administrator who is now ready to step-up (essential)
• Demonstrable knowledge and track record of customization and maintenance of Salesforce, including process builder, flows, workflows, assignment rules, validation rules, role hierarchy, profiles and sharing (essential)
• Committed to agile principles (essential)
• Creative and with design flair – able to design user interfaces and page layouts which are intuitive and easy to use (essential)
• Salesforce Certified Administrator (essential) or Salesforce Advanced Administrator (desirable)
• Experience with third-party applications such as Conga, Form Assembly and DocuSign (desirable)
• Experience of working to agile principles, especially Scrum (desirable)
• Advanced Microsoft Excel/data handling skills (desirable)

Senior Technical Project Manager – digital (cloud) transformation: Excellent interpersonal, influencing, technical gravitas and presentation skills required by our Client, an established leader in their industry with blue-chip clients in their EU operation. They are on a mission to re-invent the industry with exciting new products and technology which seeks to disrupt with UX-driven data-centric digital capabilities.

As an experienced tech specialist, you will have the scars, you will have managed product builds and services, you will have overcome hurdles and tackled complex problems. You will have the expertise to suggest the best approach to finding solutions that scale and are able to help drive their products from concept to completion.

Senior Technical Project Manager – digital (cloud) transformation – Role requirements:

Possess a mix of strong technical credibility and exceptional customer-facing skills. Be a technically credible and a thought-leader. Have a real aptitude and passion for ambitious data & digital products. Multi-sided Platform or Marketplace (B2B & B2B2C) experience strongly preferred.

As an experienced technical Project Manager, it’s essential you have a proven track record of planning and leading meetings, implementing and driving development through the entire sprint and delivery process. You will be expected to identify blockers preventing team members from completing their work.

Senior Technical Project Manager – digital (cloud) transformation – Responsibilities:

• Day to day management of cross-platform initiatives
• Management of internal, offshore & 3rd party teams
• Technical leadership alongside internal and client business, development and infrastructure teams
• Manage the build of highly scalable, cloud-native applications on the GCP / AWS platforms using core developer services
• Cost optimisation
• Drive adoption of new emerging products and service, managing risk and commercial considerations with possible competitive advantages

Senior Technical Project Manager – digital (cloud) transformation – Core skills required:

• Proven experience in delivering cloud-based (AWS or GCP) projects and products
• Proven experience using a range of agile/scrum methods
• Proven experience balancing multiple priorities and dealing with ambiguity
• Project management qualification
• Background working on digital transformations
• Knowledge of fundamentals of iterative agile development
• Understanding software development processes and procedures
• Experience of incremental delivery and the value of metrics
• Backlog tracking, service-oriented environments and best development practices

• Senior stakeholder management experience
• Proven track record of presenting and planning team meetings
• Excellent understanding of Jira, Jira customisation, Confluence, Continuous Integration / Continuous Deployment; CI/CD

Senior Technical Project Manager – digital (cloud) transformation – General Background

Strongly prefer at least a partial blue-chip background; ideally technology-first companies like social media (Facebook, Twitter, Google, Instagram, etc.), Google or AWS partners, Digital disrupters (Deliveroo, Uber, Eventbrite, Babylon, etc.), mobile telcos., challenger banks (Monzo, Tide, Starling), etc. – with a structured and analytical (but not theoretical) approach to problem-solving.

Senior Technical Project Manager – digital (cloud) transformation – Education

STEM Bachelor’s degree required minimum

Principal Cloud Architect (strong development background) – Leadership potential [progression opportunity to CTO-designate] – Strong Open Source, Open Standards background preferred. Excellent interpersonal, influencing and technical gravitas; presentation skills required.

My Client are an established leader in their industry with blue-chip clients in their EU operation. They are on a mission to re-invent the industry with exciting new products and technology which seeks to disrupt with UX-driven data-centric digital capabilities.

As an experienced tech specialist, you will have the scars, you will have built products and services, you will have overcome hurdles and tackled complex problems. You will have the expertise to suggest the best approach to finding solutions that scale and are able to help drive their products from concept to completion. Their development team is small but moves quickly, so an understanding of agile workflows and developing in an iterative process is essential.

Principal Cloud Architect – Core responsibilities / experience expected:

• Senior Cloud Architect with a total 10 – 15 years’ experience
• Last 5 – 7 years in cloud-only role (Open source, GCP background strongly preferred)
• Cloud-native applications, infrastructure, security, NFRs, compliance; strong preference for Google, AWS & Salesforce (in that order)
• Strong data background essential
• Application architecture
• Ingress Egress designs – tens of data sources and targets, APIs
• Serverless products
• Knowledge of AI & machine learning ideal
• Previous project experience/ background with payments
• Platform/marketplace – Product lifecycle
• Modern CRM and ERP solution (Salesforce, NetSuite, FinancialForce)
• Productivity tools – e.g. Google Workspace, O365
• Well-versed in Python, React constructs, best practices, OWASP top 10
• Lead and manage code reviews to ensure reference/blueprints are adhered to; TIOBE or Sonarqube
• Drive adoption of new products (idea to post Prod launch)

A driven “finisher”, quick learner, focussed but adaptable, thrives in fast-moving, challenging environments, good comms., team player but can work independently, you will be able to demonstrate an up to date portfolio of work and showcase your demonstrable skills. They are looking for individuals who are passionate and love what they do, and look to continually improve, whilst mentoring others to do the same. You will love tech as much as they do!

Strongly prefer at least a partial blue-chip background; ideally technology-first companies like social media (Facebook, Twitter, Google, Instagram, etc.), Digital disrupters (Deliveroo, Uber, Eventbrite, Babylon, etc.), mobile telcos., challenger banks (Monzo, Tide, Starling), etc. – with a structured and analytical (but not theoretical) approach to problem-solving.

Education: STEM Bachelor’s degree required (minimum; ideally from redbrick/Russell Group) Masters / MBA preferred.