Business Intelligence Analyst – hybrid remote & London HQ (SE1) working model.

The Business Intelligence Analyst is a new role and will be the business intelligence expert in the team.

You will be responsible not only for the design and production of reports and dashboards that will deliver genuine business insight, but also for supporting the ongoing development and implementation of our client’s management information strategy.

You will be joining at an exciting time for the team, as they drive forward the implementation of a bold and ambitious roadmap for business systems which together will support the operational delivery of their charitable objectives as well as generating the business information which drives their decision making.

Experience, skills and knowledge:

• Experience in a similar role (essential).
• Demonstrable knowledge and track record of learning multiple systems and datasets, then utilising that data to produce impactful business intelligence solutions (essential).
• Experience of advanced use of a BI reporting tool (essential)
• Experience with identifying and managing the impact of data quality issues on business intelligence solutions (essential).
• Approachable to end users and able to clearly explain the uses of business intelligence solutions (essential).
• Creative and with design flair – able to design dashboards and reports which are intuitive and easy to use (essential).
• Committed to agile principles (essential).
• Experience using Tableau and Salesforce (desirable).
• Experience of working to agile principles, especially Scrum (desirable).

Key responsibilities:

• Build customised, usable dashboards and reports in different systems (principally Salesforce and Tableau) that explicitly support decision making by providing information that answers key business questions.
• Learn and fully understand the data landscape of the Foundation’s Business Systems.
• Understand the end-to-end life cycle of our data to effectively review and validate the data within it.
• Actively participate in and contribute to architecture/design discussions and decisions.
• Support the creation, development and implementation of the management information strategy.
• Gather end user reporting and dashboard requirements.
• Support users with the navigation and interpretation of dashboards, including devising one-off or ongoing training where appropriate.
• Take responsibility of the maintenance and support of Business Intelligence solutions, including the logging, tracking and ultimate resolution of user support requests.
• Provide a consistent and approachable point of contact for users and other stakeholders.
• Create system documentation relevant for business intelligence.
• Proactively identify opportunities for system improvement and business intelligence enhancements.

Network Engineer – Cisco: The position requires an individual with strong hands-on experience of Cisco routing, switching and wireless, and who is keen to develop these skills and work towards networking qualifications. You will join an existing team including IT and Network specialists giving you exposure to the bigger picture of the projects you work on.

Our Client transport quality video in real time over IP networks for onward delivery and as such the availability and performance requirements of their networks are very high. Accordingly, you will grow your skillset and experience with many technologies and products such as: EIGRP, OSPF, IPSEC, VPN, Cisco ASA, Palo Alto firewalls, multicast, BGP, Cisco 6500/6807 Switches, Cisco 38XX and 39XX Switches, multi-layer switching, QoS, wireless, ISE, and many more.

Job description:

– Core architecture management for a network that is intended to be carrier grade
– Managing, operating and improving the multisite network for transport of services, as well as the internal campus network
– Customer networking solutions across multiple sites and remote access solutions.
– Network security and firewalls in a rapidly changing environment.
– Creating and maintaining network documentation

Desirable qualifications and skills requirements:

– Technical degree
– Cisco certification CCNP or working towards CCNP
– Experience of the day to day support of a multi-site enterprise grade campus network, any network design experience would be advantageous.
– Network security appliances (Palo Alto/Cisco ASA).
– Experience with Carrier grade routing and switching, including OSPF, EIGRP and multihomed internet access with BGP
– Any background in provisioning private circuits\working with Telco’s\KMZ’s and within a datacenter (Cross connects etc.)
– An enthusiastic and self-motivated approach to work, able to work as part of a team, as an individual and under pressure.
– Good troubleshooting skills, attention to detail and capable of suggesting improvements
– A good communicator and the ability to deliver good quality presentations and documentation including complex Visio diagrams.
– Able to see past problems and consistently deliver solutions.
– Able to work with our customers in a commercially aware manner.

The position is based at their site in Central London

The normal working hours are 09:00 to 17:30, Monday to Friday, but additional hours may be required on occasion.

Benefits include on-call allowance, annual bonus, private medical insurance, life insurance and pension.